Aloft by Marriott Kansas City Country Club Plaza

AMAZING! I will stay there again. Secure parking, safe surroundings and building. The manager was AMAZING. When o couldn't figure out the smart fridge she let me put my insulin in their fridge and sent maintenance. She was so nice and helpful. Room was sonice and bed so comfortable! Loved it

Friendly staff, clean, walking distance to grea u shopping and restaurants .

The room was incredibly small, felt damp inside, and there was some visible dust. The king size bed was 72x80 inches and felt more like a queen. It felt like a Red Roof or La Quinta room, just a threadbare ambiance. At one point they were cleaning both elevators at the same time so they couldn’t be used. We tried taking the stairs to our room and found the door to the hallway wouldn’t open, so had to walk all the way back down and take the elevator. Additionally the window covers roll up and down, and there’s no sheer light-permitting curtain, so it’s either really bright or dim in the room, and no privacy if you want a view. There was definitely not enough light in the main living space, the bedroom, so it felt very dim unless it was daytime and the window was visible. The shower was probably the most enjoyable aspect. All in all, it felt like a cheap experience. I regret booking this location.

The ambiance and customer service!

It was great overall!

All in all, we'd stay here again. Perfect location. We developed a nice rhythm to our stay. But there were some negatives. In our SUV it was very difficult to scan our key for parking entrance and exit. Housekeeping fell short. We requested daily housekeeping, but had to make a specific request for it on day three, and that was the only housekeeping we received during our 5 night stay. We had a small coffee spill on the bottom sheet and did not receive a clean sheet post-housekeeping. After a long morning tour of museums on foot, we returned to have a nap and didn't hang the DND sign and one of the hotel staff (not housekeeping) entered our room without knocking.

When we arrived to check in we were told our room was not ready, she would go hurry that process up. After I sat in the lobby for 20 minutes, the front desk attendant said she could check me in, the room was ready. We gathered our luggage and proceeded to the room. We opened the door to find the heat was on and it was 86 degrees in the room. That told us nobody checked on the room and I just sat in the lobby for 20 min - why? The thermostat was not working. Now, there is a heat advisory in effect in the area, so that was fun. Went down to the front desk to inform them of this problem. We had to sit in the lobby for 1 and a half hours waiting for this to be fixed. They would not move rooms for us. They did not even comp us a drink in the bar for waiting. We just sat in the bar area. We finally were able to go upstairs to get ready for our evening, room cooled down after the engineer fixed the heat to cool. The room was VERY SMALL. Bed was very comfortable. We checked out and after we left I realized they charged me double for a pet and incidentals fee. When I called them, I was told the manager would contact me next day. Never called me. I will not stay at an Aloft chain again.

Was nice

Beautiful hotel and area. Comfortable, new and clean room. Loved the water & ice dispensers. Check in and bar staff were great. Only thing I didn’t like was someone knocking on our door incessantly on the day of checkout to see if we were still in the room. They barely gave us a chance to get up, get dressed and make sure our dog was secured and just continued to knock despite us calling out to hold on. Very annoying.