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8.2 / 10 Guest Rating

Niwa Tulum Luxury Suites

Tulum, QROO, 77765, Tulum, MX

Niwa Tulum Luxury Suites - main view

About the Property

Outdoor Pool and Rooftop Terrace
Enjoy the outdoor pool or take in the view from a rooftop terrace and garden for ultimate relaxation during your stay.

Convenient Amenities
The hotel offers limited hours front desk service, roundtrip airport shuttle, and free self-parking for a hassle-free experience.

Luxurious Guestrooms
Individually decorated guestrooms feature full kitchens, private balconies, and premium bedding with complimentary wireless internet access.

To book your stay at the luxurious Niwa Tulum Luxury Suites in Tulum, visit our website now!

Facilities & Amenities

Free WiFi
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Outdoor furniture
Bicycle rentals nearby
Hiking/biking trails nearby
Scooter/moped rentals nearby
Front desk (limited hours)

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.2
Excellent22 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

D
DANIEL
Verified booking
Standard Room
Stayed in Jun 24, 2025

"Exceptional"

10.0

todo

Helpful?
J
JJ
Verified booking
family_with_children
Standard Room
Stayed in Apr 21, 2025

"Exceptional"

10.0

Excelente el inmueble, solo acondicionar estacionamiento y puerta principal de acceso.

Helpful?
M
Marisol
Verified booking
Standard Room
Stayed in Apr 13, 2025

"Exceptional"

10.0

Muy bonito lugar muy espacioso

Helpful?
M
Manuel
Verified booking
family_with_children
Standard Room
Stayed in Mar 13, 2025

"Exceptional"

10.0

Lugar espacioso, cercano, com piscina y ewuipado, tranquilo y familiar

Helpful?
P
Patricia Mary
Verified booking
friends
Standard Room
Stayed in Mar 2, 2025

"Good"

4.0

Where to start…when we arrived we couldn’t find anyone on the property to let us into our room. It was a ghost town. Didn’t appear that anyone else was staying in the other units. We found someone who took us to our room. We were to have a private splash pool. We were told that was only in executive suites despite the fact we saw several on the way to our room. We were taken to room with a pool and someone was cleaning it but it was never filled. Property rep says we never asked for it to be filled…? There wasn’t a hairdryer as listing said. When I asked for one I received no response. The washing machine didn’t work. When we mentioned it the response was … it doesn’t work. No coffee maker and a kettle that smelled like mold. My friend couldn’t find his jacket and wanted to look in first room for it. He was told it wasn’t there. It had his car key fobs in it so it was important. We went to that room and knocked . No one there and door was unlocked so he went in to see if coat was there. We were going to beach and my friend stopped at supply cupboard which was unlocked to get a towel to take. I received a nasty message about those two incidents. Then on our return to property was confronted by angry property rep asking if we took her bike??!! I couldn’t believe what I was hearing!! To call this place “executive suites” is a real stretch. It may have been at one time but certainly not now. Loved Tulum but our trip was not as relaxing as it should have been.

Helpful?
M
Martha Alicia Tovar
Verified booking
family
Standard Room
Stayed in Feb 23, 2025

"Exceptional"

10.0

Todo genial, la atención de Cindy fue excelente.

Helpful?
S
Sergio
Verified booking
Standard Room
Stayed in Jan 18, 2025

"Muy bien "

10.0

Excelente lugar para descansar

Helpful?
A
Ahmad
Verified booking
Standard Room
Stayed in Jan 14, 2025

"Great Stay "

8.0

We had a wonderful stay! The rooms are spacious, we booked a 2-bedroom suite on the roof with a large balcony – perfect for relaxing in private. Despite arriving late at 3 AM, the process was seamless. We received clear instructions via WhatsApp on how to access our key and find our suite. The cleaning staff were incredibly sweet and helpful, adding a personal touch to our experience. This is truly a great place to unwind and enjoy some privacy. Highly recommend!

Helpful?
A
Aurelie
Verified booking
Standard Room
Stayed in Jan 12, 2025

"Good"

6.0

Malgré une arrivée très tardive, la chambre n'était pas prête et avions reçu une chambre temporaire Résultat, tout la deuxième journée, les valises étaient à la réception et ne pouvions revenir avant 17h à notre chambre définitive. Pas d'eau chaude le premier soir car chauffe eau était éteint.

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D
Dirección
Verified booking
family
Standard Room
Stayed in Jan 5, 2025

"Exceptional"

10.0

Una excelente experiencia, las habitaciones super comodas el colchon y las almohadas lo mejor pude descansar sin problema en toda mi estancia. Los departamentos cuentan con todo lo necesario para cocinar durante varios dias. La Srita. Cindy en todo momento se porto amable y atenta.

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