Roso Guest House

The location was very good but that’s the only positive. This was the worst hotel experience of my life.

The building and staff were awful.The building has been converted badly. In rooms in the old part you can hear every noise that staff make working in the office below. We were kept awake for 3 nights by staff noise and the loud snoring (no exaggeration) of the security/door man below us. We complained and this was met first by excuses then lies about refunding us, which never happened. (Gabriela Rodrigues, manager) lied to us to stop us complaining. We were kept awake for three days and nights and I admit at 3am I did go and shout at the staff as I had had enough but after three awful days and nights there no one could blame me. They use WhatsApp to talk to guests, and reply using AI written stock answers because they are so used to getting complaints - they just cut and paste the same response. Also the breakfast room/restaurant is a (unheated) roof terrace - we froze every morning. Do not stay here - it’s awful - your complaints will just go unheard and unanswered. You will be lied to.

Exceptionnel ! Mention spéciale pour Adriana et sa gentillesse!

This beautiful hotel is in a wonderful location--it's quiet but close to everything. Our room was spacious, clean and had a very comfortable bed and amazing shower. The breakfast on the terrace was excellent. I would definitely recommend this hotel.

La ubicación, el diseño, el servicio de habitaciones, el desayuno y su terraza

Se escuchan bastante los ruidos de la escalera pero ya están trabajando en ello

Very friendly and helpful staff, could not have been more gracious. Delicious breakfast on rooftop space was a great way to start the day. Room was nice and cleaning service was excellent. Located on a side street. Close to many restaurants.

The room faced out on a pretty courtyard, but that meant hearing noise carry, like barking dogs. The price I paid here was significantly more than 2 other nearby locations, so I question the value.