Host & Stay - The Railway Cottage

the layout of the cottage, nice and spacious.

nothing

Comfy beds clean and tidy.

Location

Gorgeous

The key safe front fell off

Everything

Nice comfy house with secure courtyard and fencing with gate at front of house. Provision of little extras in the kitchen such as washing up liquid, cloth, washing machine pads if needed. Milk coffee tea sachets and bathroom shower cremes and shampoo. Thank you 😊

Didn't like the main road. 😕 Bedroom would benefit from blackout blinds / curtains.

very clean .good quality towels and linen .

very odd smell through house , cigarette /musty damp . single beds very cheap and uncomfortable . Very busy road , lots of traffic noise.

Close to where family live. Neighbour was nice.

Boiler makes banging noises in the middle of the night. Damp, musty smell. Paint or plaster lifting in the dining room. The booking procedure drove me to distraction! After booking and giving our credit card details to Booking.com, we received about twenty messages from the hosting agent. Almost each one was from a different person, although they told me that they were automated. Firstly, they wanted £250 security deposit or that I buy an insurance policy to cover any damage that we might cause during our stay. I told them that I already have liability insurance, which would cover any damage, but that wasn't accepted. I eventually bought another insurance policy from them. Then I had to log into their website, to verify our identity. Each message that they sent to me, claiming to have a link, didn't have one. Eventually, I had to give my personal email address, to allow me to receive a link, to verify my details. Even after doing all that, I continued to be bombarded with useless messages asking for the information that I'd already given. At this point, if I'd have been able to cancel without penalty, I would have done!