Hilton Garden Inn Florence Cincinnati Airport South

How clean everything seemed. I appreciated that very much. Was very impressed about the floors and the white counter tops.

The breakfast wasn't very Hot could have used a little more heat.

The only reason I put one star was because I needed to. I will never ever stay here again. It was not cheap. I don't mind paying for a great experience so I booked it. We bought $100 worth of groceries and the fridge stopped working spoiled all our groceries!!! The TV did not work the whole time we were here. The bathroom shower / bathtub did not work asked for them to come and repair it. they sent the maintenance person and nothing was fixed. They left us two coffee cups for three people staying in the room and two coffees and two decaf, I called in again to let them know maybe the batteries needed replacing and instead of sending someone upstairs since we've been out and are tired and have had so many issues. They asked me to come downstairs to get batteries no big deal I came down to find out. They didn't have any batteries downstairs and they were locked up. They gave me two new remotes. I came upstairs. It still did not work. I headed downstairs again to maybe replace the batteries from our remote with their old remotes and it still did not work. One of the girls downstairs I believe her name is Felicia was nonchalant like whatever, I Asked her her name and she said her name then pointed at her name tag as if do you need me to spell it, what am I supposed to do about it? No empathy at all. I just called again to let them know the remote still don't work. I asked for them to send maintenance down. They said maintenance is not available today. They could switch me rooms and put a rollaway bed in the room. WOW!!! I will never stay at a Hilton again just because of this as you can see most of my reviews are all good reviews. I don't like to complain, but this is absolutely ridiculous. Do not stay here. I repeat do not stay here

Loved the friendliness of the staff and the ease at check in

Nothing.

It was an awesome stay ! Highly recommended !

This was an excellent stay. We would visit again and recommend to anyone needing a hotel near the airport! Close but not too close! Plenty of food around, nice pool.

Excellent stay. Staff was top notch. Clean room. Walkin shower is a plus.

Great stay. The room was very clean. The bed was comfortable, however, the pillows were not. Pillows were flat. Staff was great.

Beautiful, clean property with very friendly staff.