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6.2 / 10 Guest Rating

Italia Estación Hotel Mérida

563 C. 69 Centro, Mérida, Yuc., 97000, Mérida, MX

Italia Estación Hotel Mérida - main view

About the Property

Comfortable and Convenient Stay

  • Luxurious Amenities: Enjoy a restful night's sleep on a Select Comfort bed with down comforters and Egyptian cotton sheets. Stay entertained with cable programming or stay connected with complimentary wireless internet access.

  • Prime Location: Explore the city easily with key attractions like Santiago Park and Museo Casa Montejo just a short distance away. The hotel's proximity to various points of interest makes it an ideal choice for travelers.

  • Easy Access: With the US Visa Applicant Service Center within walking distance and Mérida International Airport just a short drive away, arriving at and exploring the city couldn't be more convenient.

Don't miss the opportunity to experience comfort, convenience, and prime location at Italia Estación Hotel Mérida.

Facilities & Amenities

Free WiFi
24-hour front desk
Wheelchair accessible
Smoke-free property
Well-lit path to entrance

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

6.2
Good18 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the clean room.

Categories

Cleanliness7.6
Service8.1
Location5.6
Room Quality5.6
Amenities5.6
Value for Money5.5
Food and Beverage5.6
Overall Experience6.1

Select topics to read reviews

K
Kazuhiko
Verified booking
Standard Room
Stayed in Jul 21, 2025

"Exceptional"

10.0

Staff is very kind. Room is clean.

Helpful?
L
Levy
Verified booking
family
Standard Room
Stayed in Mar 16, 2025

"Good"

2.0

Lo único bueno es la ubicación, de ahí en fuera todo caótico, desde un principio en sus servicios antes de reservar dice desayuno continental incluído y si no les haces mención, ellos no te dicen nada al fin de cuentas nos dijeron que si nos los pueden dar, pero tendríamos que ir a otro hotel, quien sabe dónde porque no deje que me sigan diciendo, simplemente ya no me interesaba, todas las mañanas el eco se escuchaba y niños corriendo por sus pasillos, la limpieza les tuve que ir a decir si no la hacían porque desde temprana hora salimos llegando al medio día me percató que no la habían hecho y baje a recepción a decir y entre ellos mismos se contradicen me dijieron que alas 3pm la harían y que ya no, porque la señora a esa hora ya no estaba, 10min después tocan la puerta y me dijeron que si la harían, llegando me percató que si la hicieron pero las mismas sábanas en la camas solo las acomodaron tenían pelos y todas las sábanas junto con las toallas percudidas SUCIAS MANCHADAS, el día que era nuestra salida tuvieron un problema con el agua y nos salimos sin bañarnos, SU UBICACIÓN BUENA Y AHORA QUE HAY DEMASIADO CALOR LO ÚNICO RESCATABLE EN LA HABITACIÓN ES EL AIRE ACONDICIONADO ENFRIA MUY BIEN, NO LO RECOMIENDO Y TENGAN POR SEGURO QUE JAMAS VUELVO A RESERVAR EN ESE HOTEL. Y SE ME OLVIDABA UNA SEÑORA ME IMAGINO QUE ES LA ENCARGADA O DUEÑA QUIEN SABE, SIEMPRE CON UNA CARA DE NEGATIVIDAD. ESPERO PUEDAN MEJORAR EN EL TRATO A SUS HUÉSPEDES PORQUE DAN MUCHO QUE HABLAR....

Helpful?
Y
Yaidelis
Verified booking
Standard Room
Stayed in Dec 28, 2024

"Exceptional"

10.0

Muy bonito y limpio

Helpful?
J
Joel
Verified booking
Standard Room
Stayed in Oct 31, 2024

"Good"

2.0

Bad all

Helpful?
M
MARIA CARMEN JOSEFINA
Verified booking
family
Standard Room
Stayed in Aug 8, 2024

"Exceptional"

10.0

Todo bien

Helpful?
S
Steven
Verified booking
Standard Room
Stayed in Nov 21, 2023

"Exceptional"

10.0

Beautiful, clean property, Directly across from the main bus terminal. Amazing staff, providing excellent hospitality.

Helpful?
S
Steven
Verified booking
Standard Room
Stayed in Nov 17, 2023

"Beautiful "

10.0

Amazing hosts and hospitality Beautiful clean property 👌

Helpful?
J
j0diemayg
Verified booking
Business
Standard Room
Stayed in Nov 4, 2023

"Scammers"

2.0

SCAM - DO NOT BOOK Check in took over half an hour. They took my money and then could not deliver the room I booked. Tried to get me to pay more for another room. I declined and they agreed to refund. Said it was take some days because it was a card transaction but no refund!! Now when I call, they hear my name and they hang up. It is a scam system!! I spoke to a young lady with a "lover" black beanie hat and glasses, there was also a middle aged lady with glasses.

Helpful?
J
Jodie
Verified booking
Standard Room
Stayed in Nov 2, 2023

"Good"

2.0

Had to wait over half an hour to even be seen when there were two members of staff and only one other guest trying to check in. The room was filthy - I stood in something sticky, the surfaces were black with dust, dirt and hair, there were even wasps on the bed. The room is also way smaller than the listing gives the impression, I could only just squeeze my suitcase in and could not open it. Everything in the build could be heard and there was a window above the door so if felt like you could be watched without privacy. Worst, I booked the place specifically with WIFI as a priority because I have to work and take video meetings but it did not reach the room. The reception to their credit tried several things but nothing worked. They tried to charge me more and move me to another room but the problem would be the same and I should not be charged more for their fault. In the end, everything took over an hour and I had to leave and book another hotel with working WIFI. They dealt with things poorly and while I'm normally patient and understanding this has left me with a sense of injustice and lack of care. I don't know if I'll even get my refund.

Helpful?
R
REBECA
Verified booking
family
Standard Room
Stayed in Oct 28, 2023

"Good"

2.0

Buen día. A pesar de reservar mi Habitación fue vendida y estuve buscando hoteles hasta altas horas de la noche.

Helpful?
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