Serenade All Suites - Adults Only Resort

El trato del personal en el counter, en el ingreso a los restaurantes buffet, la camarera que limpiaba las habitaciones, encantadores. Pero el personal que atiende en los restaurantes, excepto Alberto y Virtudes que nos apoyaron en todo momento, es un desastre. Tienen mala disposición para todo!

La mala información proporcionada. Pedimos sillas de ruedas porque íbamos en familia. Con 2 personas mayores, de 92 y 82 años. Recién allá nos informaron que había que rentarlas. Que solo disponían de una para llegar a las habitaciones. El hotel es grande y se nos hizo pesado el traslado cada vez que teníamos que movernos. A las personas mayores se les debería otorgar habitaciones en el primer piso, no en un tercero! Los restaurantes del desayuno y del buffet no tienen o no prenden el aire acondicionado. El calor es sofocante. Sin embargo, en el hotel familiar, sí lo hacen! Nos vinimos a enterar el último día de estadía. Los restaurantes no abren a diario. El domingo, el italiano, estaba cerrado.

Near the beach. Close to the airport.

Didn’t dislike the property at all.

La variedad de la comida y de los tragos, asi como la limpieza de las habitaciones. También las piscinas estuvieron muy bien.

El personal se pasaba de amable, siendo un poco entrometidos en las preguntas y en los temas de conversaciones. También el contrariarse entre ellos, uno decia una cosa, el otro decia otra y asi todo el tiempo.

Room smelling of damp, room lock broken, food with few options.

It is a quiet and simple all-inclusive resort. The workers work hard and are very friendly!!! I had a personal incident where a man walked into my room at 10 pm on my first night. The infrastructure of the facility is very poorly designed. The doors are dented, there are no peepholes, and you can't lock the door. Also, the Asian restaurant are horrible. Also, they ask for food allergies but when you ask them to remove the nuts from the menu, they don't remove it! From the personal incident, they moved me where the door locks properly but as you walk around the facilities, you can see how it is very poorly designed and use of cheap supplies.

The staff was absolutely warm and welcoming. They went out of their way to show their Caribbean hospitality. Julissa from the Elite Lounge was excellent. We didn’t initially get offered the room upgrade. However, Julissa later personally came to our room to offer us an upgrade: a room with a swim-out pool. Unfortunately, we refused the upgrade because our room had a great view of the resort. We had a great time and would recommend this resort to family and friends. We will also be returning soon in the near future. We had an awesome !

It’s a beautifully decorated hotel with a charming atmosphere, and the view from the sunset bar was absolutely stunning. The staff were very friendly and the service was excellent. The room had plenty of storage space, and the bathroom facilities were clean and great. The only one thing a bit disappointing is that the evening entertainment shows were not very diverse and not sufficient. was not enough..

El hotel es muy lindo , pero hubieron muchos inconvenientes. Esperamos 3 horas para la cena Se acabo la carne, la cocina cerro, el staff no sabian donde quedaban los restaurantes. No hay ambiente de adultos , falta recreacion, concursos , shows , el calor en los restaurants es insoportable. Fui pero mo volvere . No lo recomiendo.

Buen Hotel !

Felix my Host was alsome great time be back again