Mercure Mactan Cebu

Staff and service overall hotel is great location and option for a short stay in Mactan

Unfortunately our the hallway to the top And the room smelt of sewage and shower and basin kept blocking. Air con work intermittently. Sliding door to room and bathroom would not fully open.

The one thing I liked the most is definitely the staff of the hotel, always welcome you with the smile, help with whatever you need. And also I need to mention the beach, fantastic.

Clean, modern, location, and the breakfast is amazing

Nothing really

The staff were very friendly and helpful. The organised transfer from the hotel was easy, took about 40mins due to heavy traffic. The beach is easy walking distance to the hotel, or you can wait for the hourly shuttle. The walk only took us about 7 mins and was all flat and concrete paths. Once at the beach (not really a swim beach in my opinion) they have an infinity pool with a swim up bar and lots of areas to laze around. The air-conditioning was great, the bathroom small, neat and functional.

The room was a little tighter than I thought, however did not distract from anything. There was sufficient room, just not a lot of space to put two suitcases.

It was a great hotel. Cebu is a strange place, not the hotels fault, it’s just unusual as right outside the hotel complex the area seems very run down

It was all good

Emplacement agréable : seaview deluxe étage supérieur, navette pour plage privée avec belle piscine et jardin Petit déjeuner très varié(différents choix chaque matin)

Problème de climatisation dans la chambre impossible à régler et très Bruyante! chambre un peu petite Prévoir davantage de transats et parasols sur la plage

The first room the hotel gave me was next to four elevators, where I heard their bells ringing every five seconds. Despite my complaint to the reception staff that I couldn't sleep, they didn't offer me another room or even call me back that night to address my request. Only the next day, after a terrible night without sleep and my second complaint, did they change my room. Besides, some of the body towels they provided were torn and stained, which were incompatible with the hotel's supposedly high standard. Therefore, for the price I paid for a five-day stay, the cost-benefit ratio was low.