Host & Stay - Hecklers Cottage, Barnard Castle

Bathroom was great. Shower room also makes it good when there's 2 couples. Room cosy with log burner would be great for a winter break.

Not much to dislike. Road works outside made parking a little awkward especially as it's a residential area. But that can't be helped; we were just unlucky to book at that time. I did complain that I had to pay an insurance premium AFTER I'd confirmed booking and paid. Think this should've been made clearer.

Fantastic location just off the main high street. Large and spacious with enough space and room to accommodate 4 adults and 2 kids. Cottage is modern with all the main amenities and a small courtyard at the back!

Excellent location. Shops bars and supermarket minutes away. The house was beautiful and very clean. The facilities and equipment were amazing.

Everything was perfect.

Excellent location Beautiful property - really cosy and well maintained with everything we needed.

Request for further payment for insurance before they would send the key safe details. The extraction fan in the kitchen was very noisy There was a faint smell of drains in the kitchen and shower room end of the house.

Property had everything I needed. Good facilities, warm and spacious. The old style of the property was great and good to see original structures in the property.

I requested a late checkout by 2 hours and was denied it. I think if people are travelling for work etc it would be nice to have the option.

Very comfortable

Parking was difficult, plus it was dark as we couldn’t enter property until after 4pm

The location was perfect and the decor is lovely!

The bedding smelt a little bit foisty, as though it had been dried on a radiator.

Location was good. Good amount of living space for x4 people. Kitchen had good facilities, bathrooms both fitted nice. Living room cosy,especially in winter

The beds were horrendous. Mattresses were awful in all x3 beds, felt like lying on concrete and we prefer a firm mattress! The x2 beds in the big room were so squeaky which meant every time someone turned over in the night (which was a lot because the mattresses were awful) the other person woke up. Also, if you are over 6 foot, the foot board in the other bed makes in uncomfortable to sleep as the person keeps kicking the footboard. Charged full price for the place 63 days ahead of arrival without warning which I was unhappy about. Only meant to be x30 days. Took hosts a while to sort out and get money back to me. Also we were staying here for a wedding, asked for late checkout which was not accommodated even though the cottage did not have anyone checking in that day. Only really wanted an extra hour or so as we were travelling back to Scotland.