Maverick Suites at 245 Newbury St

We really liked this property, it's conveniently located on Newbury Street, with everything close by. The room was clean and comfortable. Our only complaint was the 12 flights of stairs, we wish we had known about that before booking. We had a large suitcase, and carrying it up to the 4th floor was definitely not fun. Otherwise, our stay was great!

They gave me the wrong access # for the front of building and their voicemail was full — I couldn’t leave a message. Their online message support response took HOURS, so I was shut out of my room in the rain and heat. I stood out in the rain for an hour before some random guest let me inside. It was a bad experience.

I wasn’t aware that this was a self-check-in hotel and that I needed to register for check-in 72 hours before arrival. On the day I arrived, I tried calling the property for check-in instructions, but no one answered, and I couldn’t even leave a voicemail because their mailbox was full. Fortunately, a Hotels.com agent was able to assist me and help resolve the issue. The hotel is conveniently located in the heart of downtown and was clean and well-maintained. However, it was extremely noisy throughout the day and night. I wouldn’t recommend this hotel unless you’re completely unfazed by loud city environment.

Nobody on property to talk to

BEST LOCATION EASY TO COMUNICATE NICE SERVICES. MY ONLY COMPLAINT IS THAT I HAD TO PAY EXTRA TO STAY AN HOUR PAST CHECK OUT TIME SO I COULD LEAVE MY LUGGAGE. YOU CAN HERE CLEARLY THE NOISE FROM THE OTHER ROOMS .

Very well priced for the licatin

needed to run water 7 + minutes to take hot shower. shower too small. bathroom had no counter area. neede to move bed from wall to allow 2 people to get access to it.

We had no issues, felt at home, enjoyed the quiet, unit perfect for two

Stay was fine. Not really happy about the cleanliness of the property but we managed.

Great location. Very convenient for Boston Marathon and traveling by train to Back Bay Station.