Chateau Mar Golf Resort, Trademark Collection by Wyndham

The atmosphere was beautiful and the room was clean. Also loved the fact this hotel had a balcony to enjoy.

Our sheets weren't clean. Had to get new ones.

My recent 4-day stay at Chateau Mar Golf Resort Trademark Collection by Wyndham was unfortunately very disappointing. I’ll start with the one positive: the lobby is beautiful and makes a great first impression. Unfortunately, everything after that quickly declined. First, calling this property a “resort” feels misleading. The overall facility does not look like the photos online, and there is a noticeable old, musty smell that’s very prominent throughout the lobby and common areas. More concerning was the lack of security. Late at night there was no one at the front desk, anyone could walk straight into the building, use the elevators without a key, and access any guest floor. For a hotel property, that’s a major safety concern. The room itself was underwhelming and poorly equipped. We experienced: • Very low water pressure • A clogged sink • No full-length mirror • No microwave • No chairs or seating area in the room Another major issue was misleading room availability online. We specifically booked a double room with a sofa, which was clearly advertised on multiple booking platforms. However, upon arrival we were told those rooms are only available for extended-stay guests, not short-term visitors. That should not become the customer’s problem after booking. The front desk attendant had no solution, the manager never followed up, and we were left cramped in a smaller room while still being charged the higher rate. Overall, the property has potential, but poor transparency in booking, lack of basic amenities, minimal security, and unresolved customer service issues made this a frustrating stay. Until these issues are addressed, I would not recommend this property, especially for travelers expecting the experience implied by the word “resort.”

My husband and I chose this hotel for a one-night stay after our cruise before flying home. We were genuinely excited to stay here because of the "Old Hollywood" history and the vintage artifacts displayed throughout the property. Unfortunately, the history was the only thing that lived up to the hype. The only highlight of our stay was the woman at the front desk who checked us in; she was absolutely amazing and professional. However, everything else went downhill from there: Rudeness: The housekeeping staff was incredibly disrespectful. One woman mopping the floor nearly knocked my husband and me over and didn't even acknowledge us or offer an apology. Room Quality: The rooms were very outdated and, frankly, dirty. It did not feel well-maintained at all. I rarely ever leave bad reviews, but I was so disappointed by this experience. Despite the cool artifacts, the lack of cleanliness and the rude service mean I will never stay at this hotel again.