Le Merrill - Vieux Montréal

Very cute and clean apartment :) Also in a great location! Ran into some trouble on arrival, on my way to Montreal my phone broke (the phone with the check in information). When arriving to the property, there is only a key pad to access the building, as I didn't have my phone, I wasn't able to get in, I tried pushing the assistant button on the key pad but nothing happened, only said attendant not available. Thankfully I was with boyfriend and we used his phone to call the hotel number from google. It took us 45 minutes to get in to the building and the guy on the phone was quite rude. Finally ended up getting a new code sent to my boyfriends phone, the place was cute and clean but still just left me unhappy after a such a long and difficult check in.

This property is very nice but there is no safe overnight parking anywhere near it. We had to park ~1/2 mile away and pay 50CAD/night to park at the Science Center. If you’re not driving, it’s a great place to stay.

The checkin process and parking were awful. If you stay here, it is recommended to contact the staff in advance and get detailed instructions on where to park, how to enter the building and how to obtain hotel key. But the hotel or rather apartment was fantastic and very well priced. 1/2 a block from Notre Dame Cathedral and square. Dining everywhere. Tourist attractions blocks away.

We arrived around 10pm after 5 hours of trip, the weather was very hot even at night, it was 29 ‘C when we entered the room. The air conditioner was not working, so I called the front desk (which does not really exist physically) regarding this matter, but the guy at the front desk replied very impolitely and instead of giving me suggestions or admitting that he would be helping me, he told, not asked, me to reply to the message with check-in instructions, which was sent by email from Expedia that I’m unable to reply to. Failing the attempt, I called the front desk again, receiving an even more rude attitude. The room was so hot, so I decided to contact Expedia customer service and asked the agent to contact the property in behalf of me, which in the meanwhile I went to take a cold shower. The agent then told me the front desk agreed that he will assist me directly, so I gave him a call back. Before I got to speak a word, the front desk guy started with an angry voice and indicated my “way of dealing with this was unpleasant”. I’m like, man, who started all this and who refused to provide help? I’m the one who pays for your service! That night we slept with no air conditioner and had to open the windows to allow some wind. The next morning, right after 6am, the construction started outside the building and we were woke up, sweaty and tired. We had no choice but switching to another hotel, and lost the money because the property refused to offer any refund. Avoid if possible!

The location is good. The “hotel” space is poor… loose sink, missing towel hooks, no soap holder, etc, etc.

The place was great minus the bathroom. It had a very very musty smell. We had to keep the bathroom door closed and the place still had a smell.

Location great. The only recommendation would be to put some bars near the toilet and in shower to help with mobility and balance issues. Low cost with big help .

Spacious well equipped suite. Need to invest in a better mattress and access to local TV would be appreciated.

Building entrance doesn't display name of hotel nor the street number. Apartment often has a weird smell. Looked obvious places but could identify where it's from. Needs to be fixed!

Washer and dryer didn’t work. TV remote didn't have working batteries. Small bedroom didn’t have any light.