Riad la clé d'or & spa

Excellent service food room and rooftop terrace. Quite difficult to find on first visit after taxi drop off so watch out for “guides”.

Beautifully decorated, very helpful, friendly staff, great location (close to everything but away from the crowds), nice breakfast

Lovely riad, spacious and clean. We had nice breakfasts with pastries, bread rolls, meat & cheeses, honey, marmalade, olives and olive oil. We were offered omelettes on one day only! Tea and coffee were replenished when asked. Fresh fruit and biscuits, and a bottle of water were delivered on the first afternoon only. Bathrooms were spacious and toiletries were provided, along with robes and slippers. There were several large and small lounge areas to enjoy a drink and chat. The roof terrace had a good mix of loungers, parasols and table & chairs. The swimming pool is more like a plunge pool though. Unfortunately the jacuzzi had a permanent reserved sign on it. The roof terrace is a great place to watch the sunset. There is a small coffee bar/bar but it was not open when we visited in February. Anis and Fatima in particular were very helpful with queries at reception. As were almost all of the other staff.

We had a hard sell on excursions and guides as soon as we arrived in the hotel. All we wanted was to get to our rooms and freshen up after a 4am start that day. The towels were replaced every day. Despite leaving the used ones hung up, as is usual when you are happy to re-use them. We were fortunate to have paid for rooms on the first floor, as ground floor rooms open straight out onto lounge or dining areas. It was quite noisy in the morning and later in the evening as all windows face inwards. There was a kettle and coffee machine in the bedrooms, but no tea-bags or coffee pods! Our friends asked for tea bags twice but they never appeared. Similarly there was a fridge and mini-bar menu, but no drinks.

The Riad is gorgeous! The rooms are beautifully furnished, with lovely rugs and lighting. The staff at the reception desk ( Ilham, Fatma, Sara), Youssef and Yassin ) were friendly and helpful. Due to a misunderstanding, Youssef went out of his way to pick me up at the airport, but my tour group had already arranged transport for me. I was not charged for his travel time. The dining room is lovely and the waiters are courteous and attentive. Both breakfasts and dinners were beautifully served and delicious.

I have nothing to complain about

Room was large and clean with welcoming fruit and pastries.

Breakfast was okay but basic and the same every day. Roof top bar was not open. Toilets on roof could have been cleaner.

The accommodation was very nice, clean and staff very polite and helpful. Lovely restaurant and a rooftop to chill during the day. Try the Moroccan wine. We loved it :) we spent one week over NY Eve night. It was very nice. There was a dinner party that night until 1am, which was absolutely ok as it was NY Eve.otherwise the hotel is quiet and there is no loud music at night. We had the upper rooms, which are more private. If you have the ground floor rooms, you will meet people having breakfast in front of your rooms. But the waiters always made sure, it's a quiet breakfast and no one is disturbed. I would definitely come back! The male receptionist was very lovely and polite and very helpful. The female receptionist full of joy and good customer care.

They didn't tell us we can have omelette for breakfast, but when you ask, they are happy to make it for you :) otherwise breakfast was very nice.

Location was brilliant. Staff very helpful - reception and waiters.

Breakfast was gluten-heavy and there was an option of two small rice cakes (though they didn't have any for two days). They should consider offering alternatives.

This is a beautiful property with a wonderful staff! The room was spacious and comfortable. Air conditioning is available in the room. And I appreciate that they care about the environment, asking you to turn off the unit when you are gone. The air conditioner cools the room within a matter of minutes upon your return. Breakfast was delicious!! I would definitely stay here again!

Special mention to the team who, realizing the huge problem caused, were very friendly.

I asked for attention because it was our wedding anniversary - the result: they put us in a room facing the entrance and exit of the riad and in an area of ​​rooms next to the hot water system, which is highly noisy throughout the day and especially at night! impossible to sleep and worse, after several warnings from a night employee who pretended not to know the origin of the problem and did nothing - completely incompetent. In other words, we wanted a relaxing weekend in Marrakech and were unable to sleep and rest. Therefore, we recommend that you find out in which area of ​​the riad you are staying to avoid all this discomfort and disappointment.

This was my second visit, there is an air of fading luxury which is relaxing

At times like the city itself, too noisy