Tampah Hills

It was an incredible experience. All the staff there were accommodating and friendly. The whole stay exceeded my expectations. Can’t wait to come back one day!

Nothing!

The location was superb. We had the best time. Food was good, and staff were very friendly.

I feel the visit from staff could be when we first arrive, then just as required.

The villa looks amazing. Views and the pool are stunning. All materials feel and look very nice. The overall design and asthetics are a masterpiece in design!

We never received an inquiry about our stay from the management, so here's our comprehensive feedback: First of all, there was a massive lack of upfront information on services like menu options, scooter rentals, and activities available. We never received any message until 2 days prior arrival. Detailed informations, only at the arrivan. Though the villa initially appeared appealing, numerous issues detracted from the experience. The upstairs main bathroom only had an outdoor shower. Which is fine but is lacked lighting, making it inconvenient, especially during dark hours. Additionally, ceiling leaks and water accumulation under windows were problematic. The glass doors in the living room were poorly sealed, inviting a plethora of insects indoors, making the bedroom the only sanctuary. We are aware that our stay was during the start of the rain season, which are espacially known for many insects. But basically not beeing able to spend the evening in the main living room without cudelling with hundreds of insects on the sofa is very much unaccaptable. The cleaning schedule coinciding with breakfast wasn't ideal; flexibility in scheduling would have been appreciated. While the staff was friendly, their professionalism fell short when compared to other five-star establishments. For example our morning requests for juice and fruits weren't initially addressed until we prompted them after noticing the offerings on the menu. The day after we got asked but not for the fruit plate. All amenities, such as tennis, padle etc., were not complimentary, which felt unexpected given the price point. The lack of mosquito nets led to uncomfortable nights, as we were repeatedly bitten. Towels and a toothbrush were taken but not replenished. The cherry on the top happened during checkout, despite setting a "Do Not Disturb" sign, the intrusion at 1:20 PM disrupted our packing process, leaving us feeling uncomfortable and disregarded.

Very high standard accomk, pool, view, food and esp staff.

Nothing

A dream. Service and stay were top notch, better than a 5 stars.

Nothing

Tampah Hills was nothing we had ever experienced before. Our "room" (villa!) was extremely spacious, and our group of 8 never felt we were too close to each other. Everything is brand new, and you feel this is truly something special. Service was personal and warm. The area is beautiful and we are already planning our return next year!

Simply amazing from start to finish. Service was personalized, the villa was one of the best we have ever stayed in and the surrounding area of south Lombok was truly breathtaking. We will be back!