Rosa Cruise

Rooms were amazing

Loud music in the afternoon before happy hour a small annoyance but nothing big

The room was very nice and had good air conditioning. The manager, Nam, was very friendly and made time to personally talk to everyone on the boat. All the other staff on board were friendly and polite too. The bus used to pick us up from Hanoi was very nice. The food onboard was also nice but nothing amazing.

The booking and port staff were unorganised and not overly friendly. They changed our boat to M'Gloria Cruise when we arrived at the port. The ratings for the new boat on Booking.com were the same as our original boat, so we weren't worried. There weren't many activities on the boat. The activities provided were very touristy and the same as all the other cheaper boats. They were fine, but I would have been nice to visit some less touristy areas of Ha Long Bay too. The evening entertainment offered was squid fishing, despite telling us no one had caught a squid on the boat in the last two months. There weren't any other evening/night activities apart from trying to sell us drinks at cocktail hour. Ensure you bring your own drinks (including water), as all drinks on board are expensive (you have to pay a silly expensive price to get water to drink with your meals). Also, the dining room can be unbearably hot to during the day unless you're lucky enough to sit next to a fan. If visiting during the warmer months bringing a small portable fan could be a good idea.

The boat is beautiful with everything you needed on board. The gentleman leading the cruise was lovely.

- The hot jacuzzi seems like a weird call in 38 degree's - You could only swim with life jackets within very set times - The transfer they organised on the way back was terrible. They did not tell us that we would need to travel an additional hour to collect other folks and would be in a very small car with 8 people inside it - There were not enough kayaks for everyone to use - Poor communication of facilities like room service and events - We arrived at breakfast when called and most items were already gone. When we discussed this with the management they said it was due to the staff being too busy, but there were 5 standing around not doing anything and the signs for the food that was already gone had been put aside. They simply undercatered. - The only water available beyond 2 small bottles, was bottled water which had to be purchased at an exorbidant cost. The cost of all drinks was incredibly expensive. - The food at the first lunch was amazing, everything else was not. - Our cruise was cut short due to an impending storm, which turned out to be a blessing, however we were only refunded 50% of the total, when we really missed out on 2 days of activities and meals, and also the booking fee which was paid. When myself and other guests questioned this we were reprimanded and yelled at. This cruise was the worst part of a lovely holiday and much can be done to improve the travellers experience.

Halong bay is beautiful, and the sun deck was a nice place to enjoy the views. The staff were very nice, particularly Namh who managed the tour for us. We enjoyed kayaking and swimming in the bay.

Our bathroom smelled really really bad of drain smell, so much that it took over the whole room and was almost unbearable. Other places on the boat also smelled really bad - like the bar area (again I think it was a drain issue). There were also some dirty towels and sheets in our room. We really didn’t enjoy the food either, so ate very little.

The cruise is beautiful and the room assigned was huge and comfortable. The crew members are good hard workers and always they were aware of our need!

Everything was good!

The service was outstanding, food was great and there was plenty of it. Boat was clean and very comfortable,

30 min before arriving we were re-booked to another cruise ship. It was a nice and big room and they had good food

Bit noisy, evening entertainment was too loud for such a quiet environment