Exchange Hotel Goulburn

the bed was comfortable

My fridge was leaking so my food was good to throw away There were people screaming in the hallways every night, there was always trash before I got to my room. people were shouting insults at each other all night. I have never seen the reception I work early in the morning and couldn't rest at night! 1 week at $560 is excessive and should be refunded

Great location for the reason we were in Goulburn

Shower pressure and the door to our room was not very secure

location bed was comfy

drunk drugged people slamming doors and swearing all night no lights in bathroom stalls and hallways...needs a thoroigh clean. and no coffe tea or sugar. only milk and kettle.

Great kitchen and facilities. Floor is clean and linens and lights were good.

Not enough lights at main entrance and stairs. Can’t locate the main entrance after sunset.

Nothing, The place looked more like an abandoned drug spot than a rental — dark, dirty, and completely unsafe.

Absolutely disgusting and a total scam – do NOT book this place. We drove all the way from Melbourne, exhausted after hours on the road, only to arrive at a nightmare. The property was filthy beyond belief — the floors hadn’t been cleaned in what looked like weeks, the bathroom was grimy and smelled terrible, and the beds looked like they hadn’t been changed or touched since the last guest left. There were stains on the furniture, cobwebs in corners, and the whole place had an overwhelming damp, musty smell. It honestly looked more like an abandoned drug spot than a rental — dark, dirty, and completely unsafe. Nothing matched the photos — the listing is completely misleading. We were shocked this was even listed on Booking.com. We never stayed. We had to leave immediately and find another place late at night — all while tired and stressed. I’ve contacted Booking.com multiple times and even submitted photo and video proof. Still waiting for a proper resolution. This listing should be taken down. If you value your money, health, and peace of mind — stay far away from this place.

Convenient stay, room was clean and ready

No WiFi available in the room Also smelt stale and couldn't open a window to air it out I didn't see 1 staff member throughout my stay luckily a fellow guest knew the owner and got me the key

Bathroom show head broken and repaired poorly Pillows too flat