gran terrace Le Lien Hakone

nice hotle

a little bit isolated, need to order food well in advance

It was nice and the thermals had good commodities, the guy who helped with the check out was very nice

The futon was slim and hard, it was hard to get in contact with the receptionist or staff

First, the location is really good, you can enjoy the quiet mountain vibe and avoid the tourist crowd to have a perfect private time for yourself, the hotel is located within walking distance of the Sounzan Gondola lift station, it is not nearby, but just 10~15 mins walk from the station so it is fine, and it will be even easier if you take a bus to the "Sounzan kami" stop, it will be right next to the entrance of the hotel block. Second, the view from the room is worth all the price, having a drink on the balcony watching the valley and the mountain view is absolutely enjoyable, perfect fine time to chill in this place. Third, the onsen/hot spring is amazing, they have real sulfur and it is one of the best in the area, even if it is small but it is sort of private for you. it is a small public onsen bathroom, but only one room can use it at the same time, so it will be just yourself and your friends/family sharing that onsen room

First, I think the staff looks a bit raw, everyone I met is a foreigner so it is understandable if they are not good at Japanese-style hospitality, that is not a problem at all if you are also just a tourist from another country, however, I think not mastering the Japanese or English language may create a small gap in communication. Second, the room is a bit vanilla and small, which is not an issue if you are traveling by yourself or only 2 people, it actually has everything you need, so just focus on the great view from the balcony. but I do find a dead bug in the room, that addressed a small concern. Third, it is a quiet place, but it also means there is no shop around, so if you did not book the breakfast or dinner, it will be very tricky to get out for food, the only 2 options during the night are a delivery service from a local restaurant and cup noodles in the fridge.

Great environment and great services. I love the hot spring bath that you can all by yourself for 45 mins.

The hotel is remotely located and the last bus is around 7pm but it may be a good thing that you can just go back to the hotel earlier in the evening and just relax.

I like that you can use their shower room with onsen privately. Room is clean and cozy. Staff are also nice.

The place is too quiet but the door is too heavy that it makes loud noise everytime you open and close and we really appreciate the room if there were free coffee instead of tea.

Beautiful location. Each bedroom has a terrace that looks out to the mountain view that will take your breath away.

To reach the place, you need to take the cable car or bus. And getting around requires extra 15 - 20 minutes to reach Gora and other places with more shops.

It was cute with a lot of unique touches (like tea at check in and your choice of yukuta) to give jt a boutique feel. also, the onsen were wonderful.

It was a ways from any restaurants (aside from the one provided at the hotel) and there is limited. us service at night.

BAD NO Breakfast and dinner were not available cancelled Hotel cancelled even though it was included in booking as available if booked The hotel was remote from anywhere else to eat. Complaints to Booking.COM are Unanswered they sold the booking but do nothing but refer to Hotel who lack English and could not reply when we complained at hotel

That Booking.COM deal with bad booking and broken agreement