Oribana

館内非常に清潔感が感じられたのと、フロントの方の応対が非常に親切だったのが良かったです。

非常喜歡！一泊二食的餐點好吃，房間也很舒適~~~

The staff was very welcoming and helpful. We had two rooms with 3 people each and fit very comfortably. We ate together as a table of 6 for the included meals that were excellent with great presentation.

My only suggestion would be for the cafe to open a little earlier in case we would like an early coffee.

Wow we love this hotel . When we first arrived , our shoes were kept for us and a worker started cleaning the wheels of our luggages and then carted off to our rooms . The hotel was pristine clean everywhere and decorated with beautiful origami . There was a cafe which served free ice coffee , melon drinks and iced water and ice lollies . The rooms were extremely clean with free fast wifi , blinds for the windows and good temperature control . Beds were firm and extra pillows were granted when we requested for them . The outdoor onsen was beautiful facing the open forest with flowers and dandelions . A shampoo bar was also present . Dinner was kaiseiki with a SHABU SHABU pot with pork and was extremely delicious . The highlight was a baked apple with prawns and mushroom topped with cheese and baked . Mmm a dish to be remembered . Breakfast was Japanese and served with an olive vegetable bun - a specialty of the region . When we left , two origami balls were also given as a present for us . Really a most memorable stay .

Bad service and inconsiderate. We booked the hotel with dinner and breakfast. The location is convenient for people to start for Tateyama Kurobe Alpine route. However we took the first train at 7:30am. But the hotel’s breakfast started at 07:00. We asked for packed breakfast but they refused even a cup of coffee. No refund. Also staff are unhelpful for carrying luggage.

food, staff

small private bathroom with a bit of dirt