Carriage House Motor Inn

We were moved at check in from Carriage house to Rhodeway in. Very run down, outside door to parking lot didn't lock, limited parking, dingy room, peeling wall paper, broken heat, ratty blankets, threadbare towels.

This hotel was purchased by the motel across street. The office of this hotel is a construction zone. No sign on door, no staff around. You have to go across the street to check in, but no sign, no text nor email to let you know this. No microwave, the coffee maker and TV did not work. Snow was not adequately removed. Not good safe parking. If all you need is a bed, this is a better option than sleeping in your car.

This hotel is a scam. I spent my entire day while traveling trying to contact them to arrange to check in outside of the 2 hour window they like. The phone does not connect. This is in the middle of the Adirondack mountains. Cell service is unpredictable at best. I was sitting in an unplowed snowy driveway at 830 on a Friday evening, with my child, unable to reach anyone. Expedia couldn't reach anyone. I leaned on my horn for 5 minutes. Nothing. The "office" is an empty room with a single bulb light. No info on contacting anyone. Their info on the site says 24/7 service available. Clearly false. 5 degrees, no one available, snowy parking lot. If the empty room didn't have the light, would think it was abandoned. Amazingly, they CAN be contacted to refuse a refund. Sleep in your car. It will be more dependable. I wish this would allow me to upload the picture of the "office."

Not fancy. Not even close to fancy. Basic. It was perfect. Clean. Quiet. Perfect base for our outdoor adventures.

Pretty good. Good location. Good customer service.

The check-in process was terrible. I knocked on the office door several times and nobody answered. I tried to call many times and nobody answered the phone. After about 10 minutes, I saw another customer and asked her about the check in process. She sent me an across the street to other motel and it turns out I was supposed to check in there. There was no information about this check-in process at all. If it hadn’t been for the other Customer, I would’ve had to sleep in my car.

Nice staff, hotel was ok but have some issues with the property

This is not to criticise the property more for expedia to not notify me that both the pool and spa were not working. And has not been for a while. Probably why the prices were low. I chose the property because l know this spa and pool and they're great. That's really what l wanted when l booked. It's pretty dishonest as they were mentioned on property amenities. Also there was no breakfast! And l booked that too!! I feel humiliated.

terrible

I never had a chance to stay at this property. There was no one on hand to check me in, the parking lot was unplowed, and the office was dark and looked to have been abandoned for months. I don't they are actually open for business, yet they took my money and would not provide a refund.