Hotel Morinokaze Hakone Sengokuhara

Gorgeous property, and the staff were all exceptionally kind! They went above and beyond to accommodate vegetarian meals, which I appreciated so much.

Fantastiskt fint, rent, otroligt trevlig personal. Spännande måltider, med flera rätter.

Det var en lång bussresa från tågstationen, som var snirklande upp i bergen. Lite obekväm tur, tog lång tid. Boendet ligger i bergen, så att det är naturupplevelser som väntar.

Atención espectacular. Instalaciones muy bonitas, limpias y cuidadas. Los Onsen tanto el privado como el público muy buenos.

El desayuno y la cena pretenden ser menús degustación de "lujo" pero están muy lejos de serlo.

It was clean, kept clean all day, set with a backdrop of a beautiful mountain. Room was comfortable. The onsen bath was a highlight.

Not directly towards the property, but unfortunately it is next to another property with its messy backyard facing the hotel. The hotel can definitely cover their side with high trees or bamboos.

Very clean, nice, quiet facility. Staff were very friendly and helpful. I enjoyed the stay very much. I will definitely recommend this facility to my friends and family.

The cold water pressure was low at night in my room.

The hotel is beautiful and is in a good place. The traditional Japanese dinner served was just amazing. Many courses, all delicious. They catered extremely well for my need for gluten free. They had the same at breakfast. The Onsen was also a wonderful facility. Japanese robes and pajamas to use round the hotel and at dinner were great for getting into the real Japanese feel and experience

The wonderful traditional dinner and breakfast were both set meals. Fabulous but no alternatives and the breakfast did not fit with my western stomach where fish and veg are not the starters for the day. The staff had very little English but all had translator apps to get round that. The location of the hotel leaves you reliant on them for all needs (there was a supermarket over the road). They did have a bar but it did not open until 9:00 pm. Drinks were available with dinner. We wanted a taxi to the station but the person behind reception rang someone and told me all the taxis for the next day were unavailable.

Staff is efficient, attentive and friendly. The half board is nicely organised. Food is very fresh and tasty. The room was spacious and clean. The onsen lovely. I liked very much the kimono offered to use inside the facilities, it gives a cozy feeling. They even offer down jackets for cold days. But T stops right in front of it, and takes you to the lake Ashi or to Odawara.

There is supposed to be a bar open at 21:00, but not really. They brought me a beer from the restaurant the first evening, and for the second I bought one from the gift shop. There should be more hangers in the wardrobe in the room. The room was a little noisy, because it was in front of some air conditioning vents outside. The last point is just my personal disappointment for something that was my mistake, but I was hoping for more flexibility from the staff to help: I forgot my phone in the room and I contacted the hotel to arrange a UPS to me, which of course I would have organised and paid for, but they refused. I had to go back from Tokyo to Hakone to get it.

Very well maintained Staff were very friendly and courteous

A bit too far from the main attractions, but it doesn't matter if one only wants to enjoy onsen.