ISLA INDAH RETREAT boutique hotel

Great location and staff are very friendly

When I let them know I had bedbugs in my room and showed them, they were polite and offered a free meal, i let them know I needed to pay for laundry and allergy medication (I have probably 50-60 bites all over my body that are very itchy) the staff kindly said they couldn’t do anything because of their manager, i let them know the manager could speak to me directly; and then they offered a 50% discount. They maintained kindness through out but I was disappointed that they did not offer better resolution and I had to push gently . The manager never spoke with me unfortunately .

The staff are all so lovely. Super helpful, incredibly friendly and funny, and easy to communicate with. All staff made us feel very welcome. The rooms are beautiful and beds comfortable. The location is perfect and close to so much within walking distance or a short and affordable taxi which can be found almost anywhere along to roads. we hired motorbikes which can be hired right next door.

Bad semelle in the room

The swimming pool isnt as in the picture and seem unusable. Comparing to other places with the same price, the rooms and the outside (like common area) were really bad.

Very nice hotel. Very clean. Great Staff

Staff were lovely, had a water refill machine, rooms were decorated nicely, stocked mini bar, hotel attached to restaurant and shop, close to beach and lots of restaurants.

2 nights in a row we experienced issues with the shower - no water was coming out and when we asked staff apparently it was a hotel wide issue. Not sure if it happens often but happened twice during our stay. A mosquito net around the bed was provided but it has holes in so we got bit often during the night.