Umdlalo Lodge

Nothing

Building

The Unit was clean the bed was good and the Air Con worked well.

Receiving a letter from the Owner for being accused of smoking in the room. Which was not true. No staff at night you are basically left on the property by yourself. They close the restaurant early so you can't get food or anything to drink. The water pressure for the Shower was a joke and the WiFi was horrendous I could not work. Yes they did try to assist us with a direct WiFi router and the shower pressure but this basically stayed the same nothing really was improved. The Owner needs to stop sending guests letters as I see we are not the only ones. Don't make your guests feel unwelcome it's really stupid. Then further to this they have a open house party till like 2am which they only tell you about on the day. Not like a week before. Which is extremely rude. Other than that it was average. The manger is very friendly and helpful and the cleaning staff are really kind and sweet. All in all You get what you pay for I guess. I J

Linen was not changed and we stayed 4 nights Toilet paper had to be asked for Condiments where not refilled! Requested a microwave to heat up food but did not get it and there was no response as to why

Friendly staff with good customer care skill

No DSTV ,no microwave ,poor wifi connection in the room

Rooms not bad

Poor toilet papers,no microwaves in the rooms ,no Jacobs coffee, very very bad signal of WiFi,only SABC channels

Quality Service

Not Applicable