PRIVATE ROOMS - DOWNTOWN AREQUIPA - GM Collection

Super nice people, we could leave our big luggage for two days. After our return we still had a couple of hours to wait for our bus and we were allowed to use the bathroom and waiting area. Very good and friendly service! The rooms are spacious and clean, not special but all you need is there (also a hair dryer, for a change). The location is perfect to get around the old town. Would stay here again!

Terrifying experience. When checking in the guy tried to charge me 10% more than the price on booking. When I asked him why, he threatened to kick me out if i l don't pay the 10%. It was 21:00, and I'm a woman travelling alone with all my luggage. And that neighbourhood does not look safe. Absolutely terrifying experience.

Onsite staff were great and always accomodating! Location was great and close to everything. Rooms and bed were great and very clean.

Worst Hotel Experience Ever! Do yourself a favor—never stay here. Check the recent Google reviews, and you’ll

Worst Hotel Experience Ever! I’ve never encountered such rude and unprofessional staff. After an exhausting 18-hour bus ride, I arrived at Hoteles Gutiérrez Mansion, only to be greeted with a demand for an additional 10% fee for paying by card. When I tried to discuss it, the staff member rudely ignored me, giving me the option of paying cash, paying the fee, or leaving. I was too tired to argue, so I paid. No warm welcome, just handed the keys with a dismissive “that’s your room” and “bye.” I was certain breakfast was included, so I asked. The staff confirmed but didn’t bother explaining where the café was. The next morning, breakfast was no better. He threw some kind of egg dish onto my plate without asking. Since it had ingredients I didn’t like, I politely informed him, and he rudely threw it in the trash without a word, completely ignoring me. No effort to make it right. To top it off, you have to ring a bell every time you need to enter or leave the hotel, and the staff’s irritation with this was always obvious. It felt extremely uncomfortable. The final straw was when I invited a friend over for pizza. The staff member kicked her out, locked me inside, and when I called to address the situation, he lectured me like I was a child. I couldn’t tolerate his attitude any longer, so I left and booked elsewhere. When I asked for the owner’s name, he refused. Do yourself a favor—never stay here. Check the recent Google reviews, and you’ll see the same terrible experiences repeated. That captures the frustration and details of your experience!

Exceptional customer service. Mateus made the stay experience absolutely great. Nicer/newer rooms than an average.

The location of the rooms in the vicinity of all monuments. The man from the reception was helpful, he explained to us where the nearest exchange office was, where we could have our laundry done, he showed us the way to the monuments. The breakfast was good and something different was served every day. Hot water flowed in the shower. The cleaning lady cleaned our room every day.

Friendly staff and clean rooms