Thullyteams guesthouse

I had a funeral to attend in Tzaneen and I booked 2rooms for one night at Thullyteams Guesthouse for my family via booking.com for the 30thMay2026. I got confirmation of my booking via email. When I arrived on the 30th afternoon to check in, the guy told me they are fully booked. I told him & showed him my booking confirmation from booking.com..he told me unfortunately they have no room available. I could not believe what I was hearing!!! So I demanded to talk to the owner, he then made a phone call to the owner & the lady on the phone(owner) told me same thing-they have no room left!. When I asked her how is this possible when I got confirmation from booking.com? She told me she does not know! I asked her if they cant check their bookings by booking.com, she said no we are fully booked!! What pissed me off is the stinking attitude of not taking accountability that they did a double booking. No apology what so ever! Even when I threatened to report them, the lady just said ok(meaning go ahead)! I had to go through the stress of getting another accommodation on the spot. Horrible experience!!!!!!!

For the fact that I had confirmation letter for my booking at the guest-house, the owner did not take any accountability that they have double booked the place. She did not even apologize for the inconvenience! Instead she had a don't care attitude on the phone & very unprofessional!!!

Booked online get there i call im told place is fully booked was so annoyed

available staff members that helped whenever you needed help.

Noise from the staff members, uncomfortable bed, small bathroom. & paying more than what I was supposed to pay at the reception.

Nothing

There were prostitutes and theyvaiad it was fully booked, while on Booking.com rooms were available

Convenient location.

Having to ask for room service.

Well located

The price with Booking wasn’t accepted so they forced us to cancel and to pay more than the price here…totally unacceptable

Nice place

Nothing