Hotel Bahnhof

Localização e vista.

Tudo perfeito!

Absolutely nothing except breakfast.

am writing to formally raise a complaint about my stay at your property. Unfortunately, the experience has been extremely disappointing and far below expectations: • Noise and Disturbance: At midnight, guests were drinking and making noise. Neither my children nor I were able to sleep (at 11:20 pm we were still disturbed). • Health and Safety: My son was bitten by insects, which I believe came from cattle kept too close to the rooms. • Lack of Basic Facilities: There was no soap in the room, and the coffee machine did not work. Despite assurances, no one came to fix these issues. • Unhelpful Staff: Both the manager and the reception staff insisted that we pay CHF 700, even though we had already paid via Booking.com. Their attitude was unhelpful and dismissive. • Only Positive Point: The breakfast was the only aspect we appreciated. Given these serious issues, I feel completely let down by the service and do not recommend the room we were allocated. I therefore request a full refund for this stay. Please confirm that my complaint is being taken seriously and let me know when I can expect a resolution. Regards Srijana

War mit dem Bike auf der Durchreise. Super Aufenthalt. Der Besitzer hat mir noch super Tips für Bikewege mit auf die weiter Reise gegeben.

Guests next door smoked Cigarettes and cannabis which kept us from being to sleep with the patio door open.