DAS STERN - Rooms - Self Check-In

One of the best customer service ever seen. We noted that we are arriving with our dog. The owner asked us how big the dog is. When we arrived there was a made doggy bed in our room together with two bowls and even doggy treats. Really kind. Recommend

We arrived after hours and the facility would not respond to our telephone request for guidance on how to proceed to enter the property. It was a voice mail box. VERY UNHELPFUL. Luckily found accommodation elsewhere

Right in the centre of the village so handy for all the cafes shops and restaurants. Clean and well presented.

The windows looked out on buildings so no view which was a shame but they did open so you could have fresh air.

Lovely big bed, comfortable furnishings. Easy check in process and the staff were super helpful - ironing a shirt for us FOC. Location was fab too.

No air con.

Property was located in the centre of town and was exactly as it said on the description

Location and imaginative interior. Clean.

The hotel describes several places in their facilities that breakfast is included. Unfortunately, it turns out that our room did not include breakfast. The host does not answer our wondering questions about the lack of breakfast, but is busy describing their rules in a particularly negative tone. We naturally have screenshots of our booking, which the host did not want to deal with. We have never experienced anything like this at Booking.com before. All the other facilities were available, just not the breakfast? Really lousy host who in no way manages to handle a situation where a dispute has arisen. The parking ticket for the parking lot had expired 4 days before we arrived and we did not receive a new parking ticket. The main door to the street is indicated as an emergency exit door, the door is locked with a key and in the event of a fire in the hotel, the door can only be opened with a key, therefore it must not be marked as an emergency exit. An emergency exit door must be able to be opened from the inside without using a key, this is a serious security problem for the hotel. Unfortunately, the host has chosen to stop further communication with us. Therefore, the hotel cannot be recommended in any way, there are many other wonderful hotels in the area, choose one of them.

We had a wonderful stay. The hotel is centrally located, right next to St Gilgen’s town hall and mere minutes walking from the lake. The room was spacious and clean, the bed comfortable. The staff was very helpful, despite communicating only via messages and emails. Overall, a very positive experience!

The entrance has a staircase with no elevator, which can make it a bit tricky to carry a stroller (as was our case).