Hotel Osel

You need to improve the front desk. My bill was 22,400 BDT but front desk deducted 222,411. You have to be improve the front desk.

Everything was excellent! Staff were very nice and helpful! The property is very good!

The rooms were clean, the facilities were great. The view was gorgeous.

1. During checkout, the staff charged us for extra bed when there was no extra bed provided. Even after confirming with the hotel beforehand, we were charged. The checkout process escalated and the manager intervened after which things were sorted. Did not like the check out process. 2. The breakfast was included at part of the package. However, in the breakfast menu, certain items that were listed under the package were still charged creating a violation of what was being said vs. being actually there.

Location was great. Room had a very good view. Clean room. Friendly staff.

Provided us a wifi password, but net was never available on that connection. Hot water trickled out very slowly, and even that wasn’t available later in the evening. Despite confirming two days in advance that they would arrange a taxi (at 2.25 times the market rate) to pick us up from Paro airport, no one showed up, and when we called, it turned out they had completely forgotten about the arrangement.

Bed

Cuisine

Location was good, Staffs were cooperative. Breakfast was good.

Specifically Washroom shower.. it was not. Water pressure not good ☹️☹️☹️