Entre Palmas Casa Hotel

A beautiful hotel with a large, clean swimming pool. Everything is very clean and well tended. The mattresses on the sunbeds were very comfortable with lots of different seating options. However, I can only give it a 6-7 as there was no lock on my door, so anyone could walk in day or night. The owner bombarded me with 33 messages and photos before I arrived, including a menu. Complete overkill. 1 message confirming arrival date and check in is enough. They don't take credit cards so payment was an unnecessary nightmare with the owner insisting I paid half the day before arrival with a bank transfer through Wompi and then another bank transfer after arrival. Shame.

I liked almost everything. The pool area was great. The service was great. The food was good, not great. The other guests were great. The owner was nice. Easy to get to the town square. The room was nice and mine had a hot tub in it. Very good place.

OK... I blame Booking.com and Colombia for this. I am a foreigner and using foreign credit cards. As soon as I made the reservation the hotel messaged me saying I need to give them a deposit of 50%. I told them I couldn't because my foreign card would not work on the system they provided. Transferring money from my bank to their bank is not easy. I wrote Booking and they said the hotel cannot ask for a deposit. Anyway, I spoke to the owner via WhatsApp and I said I will just pay with my card when I arrive. She said OK. When I arrived, I was given 2 choices. 1. Use the system where my card did not work before or a bank transfer from Bancolombia or cash. Cash would have taken 2 days to get the money but luckily, my Colombian wife had just enough to do a transfer. The problem is she was not part of this transaction. I was taking us on a trip to celebrate. If you do not accept credit cards TELL YOUR FOREIGN CLIENTS before. Bookin.com says at this property credit cards are accepted. Both the website and the hotel need to get on the same page. If I had gone on my own, I would have been screwed. Many business in Colombia have now gone to transfer or cash only. Fine, but you do not get to just do what you want when the website promoting your business makes it clear that credit cards are options. Booking, you should hold them to your agreements. Duh! DO BETTER The beds were very squishy and they had 2 top sheets that made it not so comfortable to move on. Still a 7 out of 10 on the beds. If you are taller than 5'-10" the inform hot tub may be a bit small for you. :)

everything, the rooms, pool area, staff, this hotel is really attentive to any requirement you have during your stance

the pool, the cocktails, the beautiful comfy rooms, the service, walking distance to the main plaza, everything was great!