The Parkville Hotel

Breakfast first class, ample parking, friendly staff.

Nothing, The water was cold in the morning of our departure. But it was explained that they had a new boiler and it had tripped. Within half an hour it was hot.

Everything the staff cant do more for you, they were fantastic at there job

Bed was too small

Staff were very friendly and accommodating. Very lovely in helping with bags. Rooms were neat and tidied and enough space. Bathrooms clean and in good order.

Extremely noisy rooms with little sound protection between them. The fire alarm went off at 2am and no staff were on site to attend to it. The fire services arrived after 30 minutes and tried to enter the property unsuccessfully. No staff or management could be contacted. Guests sat in the car park for over an hour with one locked out of her room for the duration of the night. Fire protocols need revising immediately.

The restaurant food was excellent, breakfast was excellent. The bed was very comfortable and room size very spacious.

The noise outside was very loud until around 1 o’clock in the morning, very heavy traffic and people leaving the hotel bar.

All the locals were so friendly. The room was perfect and the staff were so friendly!! Would stay there again

The staff were fantastic. I forgot an item I needed for a wedding and a member of staff went home and let me borrow theirs

The food at the property was very good, we had two great breakfasts each morning we stayed and these were of great quality. Really good.

Unfortunately the stay was overshadowed by an absolutely foul smell in the corridor that we had to pass to get to our room which sometimes entered the room at the doorway. When this was mentioned to a staff member the first time she informed that the smell was from the kitchens and ventilation system. Speaking to another couple who were staying they informed that they had been told that the smell was due to foul drains, blocked and backing up that the staff could not do anything about. Obviously from the continuous foul smell in the corridor this made more sense for which the other couple were given a free bottle of Prosecco as part of acknowledgment that there was a smell in the corridor. When leaving we mentioned that there had been a foul smell which had persisted all weekend but again we were witnessed from those staff at check out of them not knowing of this smell which we basically informed that no one could deny of its presence in the corridor. Other items of note and disappointment were the damaged cracked ceiling, the stains on the room carpet and the chipped and cracked sink in the bathroom. Overall a really disappointing stay that was tolerated with at least a good breakfast.

So chilled good vibes clean friendly staff

There was a strong smell outside room but only there don’t know what it was room 3