Grand Villa Heights

The breakfast was lovely and great views

Customer service was poor, ordered drinks at the bar in the evening and the lady behind the bar was very rude we ended up back in our room we fealt awkward, when we left I said to the girl on the desk we are just bringing room Key back she just said put it there not how was your stay or anything very ignorant would not stay again which is a shame because beautiful place just moody staff really let the place down

Excellent location, superb views

Views, room, staff

I liked everything

Breakfast and location were very good.

Had a negative experience while purchasing cocktails in the hotel bar on Wednesday 29th April at 730pm onwards. I ordered 2 pina colladaoes and 2 aperol spritz. While drinking the cocktails I realised something was missing from the cocktails and that was alcohol. I therefore asked the waiter if he had put any alcohol in the drinks, he looked shocked and sheepishly replied he had forgotten while his co worker quickly disappeared never to return or if he did he never looked me in the eye again. Meanwhile the quiet waiter now started talking and making chit chat with us in a nervous way. To my self and my partner Natalie something seemed amiss. I resolved on the day of our departure to say something to the manager of the hotel. We departed on the 1st May not before I had raised the issue with management about the cocktails without Alcohol and the behaviour of the waiters. sadly management were not concerned and basically became very defensive on the issue replying immediately that such a thing had never happened before and were reluctant to hear my story. I did leave a letter of complaint but as of yet had no response. It could of course be a genuine mistake from the waiter however the whole atmosphere and general behaviours of the waiters after I asked if any alcohol was included in the drink was quite bizarre to say the least and I felt I was being scammed sadly.

Night porter a true gentleman and obviously takes pride in his position. A true asset

Meals were lovely. The views were amazing!! The staff were really friendly and helpful

I had a double aspect room and the views were wonderful. Food was good and serving and attendance at breakfasts and the wedding feast itself were both excellent. We also had dinner on the first night ~ delicious and served by kindly and attentive staff. I loved the chapel where the wedding ceremony was held ~ light, airy and beautifully furnished and what a view! Considerable thought and planning have produced a room that could only add to the wedding party's and guests' enjoyment. As a wedding venue the location could hardly be bettered ~ and the staff certainly made sure that our happiness and comfort was paramount.

The hotel was somewhat 'tired' and a little shabby. But it is a large structure and, since the owners have only recently taken over, this will take time to improve and I could see that much has been achieved already. I was constantly getting lost and the building did seem rather like a maze! There was, however, always a helpful member of staff to direct me so that all (and I) was not lost.