Grand Villa Heights

Really lucky to have found this beautiful place. We enjoyed staying here in a spacious room with a view. The access to the walking paths was also great and the restaurant served yummy food.

Wonderful location Great staff Nice room with great shower

Breakfast items were kept warm using a steamer which meant fried items went soggy. Would have preferred fried or poached eggs available

Friendly staff, good, tasty and generous breakfast, welcoming to dogs and fabulous views

The hotel should retain its original name of Raven Hall. The street leading to it is named after the hotel and it is a much better name than Grand Villa Heights

This hotel is at the end of a 40mile endurance walk and after we completed this walk in one go we decided to treat ourselves with a stay here. First of all, the short walk up the well kept drive and into the lovely reception area was such a welcome sight and from then on every single member of staff made us feel incredibly welcome. I don’t think I’ve ever stayed anywhere where the staff are so friendly and helpful - it’s like they’re all one big family who are determined to create a wonderful hotel experience. The lovely lady at reception checked us in and even reserved us a table for our evening meal. Our room was spacious, a perfect temperature and clean - a slight over sight of no toiletries but that was rightened instantly with a sincere apology. Move on to the restaurant and our evening meal. We loved the restaurant and the staff were, once again, incredibly helpful, polite and friendly. The food was utterly perfect: tasty, well presented and the perfect portion size. I’d also add that breakfast was equally good too. All in all, a great stay which was enhanced by every single member of staff.

Maybe a little overpriced

From the moment I arrived the staff were friendly and helpful. I stopped here while walking on the coast. The room was nice and clean,good food and Very nice breakfast. I would definitely stop here again.

Location and comfort .. original building features very lovely.

The views were fantastic. Breakfast was really good lots of choices. Thd down stairs area was lovely.

The room was a bit dark and grey. Needs updating.

Location good but unable to see the sea views as that part of the hotel is only for wedding guests, unless you book a room with sea views. Restaurant food was ok.

Decor is horrendous Done cheaply, this is not a luxury hotel as advertised, really poor quality decoration. No comfy seats in the bar area, it’s all hard wood seats or eating booths. Heating was barely on in the bedroom and the towel rail in the bathroom was cold with no way of turning it on, and it was a snowy weekend so this made it very unpleasant to use the bathroom The rubber seal on the shower door was disgusting. The bedroom decor and furniture was cheap and not nice. Cheap cola on draught at the bar even though asked for authentic coke. Hotel freezing downstairs in reception area Reception hardly manned Really poor atmosphere in such a lovely old building such a shame it has been turned into this horrible cheap atmosphere

Everything, excellent location, views stunning , dog friendly

The location and views were stunning.

It was cold in the room, even with the radiator on (it was zero outside). Also I expected a modern room like the ones shown when I booked, but the room was dated and lacked warmth or modern features.