Hotel Ciudad de Vitoria

Breakfast in the room is nice idea

Good location, and spacious room. The provided breakfast is extremely generous in quantity, and of decent (though not incredible) quality.

Room was a bit noisy, there was almost no sound insulation from the hallway. It would have been nice to have a microwave in the room to heat up some of the breakfast items (e.g. the provided empanada). Honestly, these are minor issues though, and I was overall happy.

Very central location, near the metro, many eating establishments and close to the Bellas Artes. Comfy bed.

Rooms are in the second floor so one “can’t just walk out onto the street”. Ceilings are a bit low so the room feels a little stuffy.

Friendly and helpful staff. Convenient location in the city centre. They provided lactose free breakfast on request which was much appreciated.

Can have breakfast in room

Friendly and efficient staff, generous breakfast, good location.

WiFi was often weak. Decor is quite dated.

Dry central location, with subway, restaurants markets, pharmacies and other shops all within a few minutes walk. The rooms are nicely furnished and the lady at the reception was very helpful and welcoming.

The a/c is a window unit and so there’s only a small area of the window where natural light can come in.

Hotel and staff were great! The staff was very helpful despite my limited Spanish and gave great advice on where to go and what to do. Our room was super comfortable and I loved how it was decorated. Breakfast was left in our room when they would come to do cleaning, which we absolutely loved. It was nice to be able to eat as early or late as we want, especially when you have an early plane to catch or just want to sleep in! Finally, the view from the pool area was breath taking! Do not miss it! It shows you an amazing view of the city. The area was absolutely gorgeous, especially the architecture. I also really enjoyed the street art throughout the neighborhood.

Air conditioner was very loud, and turned off in the middle of the night (it worked pretty well though!) I also would have liked more towels for the pool. I thought there would be some up there, but there weren't. The other main draw back was the vibe of the neighborhood. The immediate neighborhood is very nice, but if you go a few blocks away, especially at night it is a different story. We were very clearly tourists and we felt very targeted by people asking for money on the street. Our tour guide insisted on walking us back to our hotel after seeing other tourists getting mugged on a nearby street. Finally, when we went to dinner, our waiter very politely told us that it we needed to leave, as it was getting late and it would dangerous for us to walk home soon. It seems well known that tourists are commonly targeted for petty theft/panhandling and it was very disappointing to not be able to feel safe walking around the area. The hotel itself felt very safe with lots of families hanging out, but we were definitely on edge walking around certain areas nearby.