F ZEEN Kefalonia

The hotel is beautiful, the location and design makes it feel really nice. The fitness/yoga schedule is amazing and so many different spaces to exercise in! So much to choose from - if you're thinking of a solo holiday, there is so much to do and they do group kayaking and hiking too. Also free hire of kayaks and paddle boards which was great! The cinema was a nice touch. The restaurants were nice and had a good range of dishes on offer, and the breakfast was selection from a menu rather than just a buffet which was really good. I cannot fault the housekeeping, the daily room cleaning was so thorough. The app is also really useful to make bookings.

The staff were very hit or miss. When we arrived we were given a disclaimer to sign regarding group activities, and a welcome drink, but were then ignored until my husband went to the desk to return the forms (whereas the family behind us were seen to after completing their forms and drinks and taken to their room). They were quite busy with check ins and other guests, but felt a little bit like we were just a nuisance! We then got shown to our room and told there was an app we could use to book everything. Later in our stay we saw other guests being shown around the hotel... there just wasn't any customer service consistency. Same with the staff in the restaurants - there were a couple of really good waiters, but they must have been trained elsewhere. We actually didn't get our meal at all one night - we had to ask after an hour (and watching everyone around us getting theirs)... it had been missed. All of these things in isolation would be forgiven, but it's NOT a cheap hotel, and for the money we spent, we'd expect excellent consistent service, and it's not that. It's nice to have a private section of beach, but there are not enough beach sunbeds for the size of the hotel. The hotel is on a big hill (which I think is made clear on Booking.com) but don't underestimate the climb back up to the top from the beach! Little things - our room was right next to the chimney for one of the restaurants, nothing could be done about it but when they were cooking lunch it made our terrace smell which was a shame. There are also only plastic "glasses" in the rooms - again, a little thing, and I understand it's safer when there is hard floor everywhere, but it's not great drinking a glass of wine from a plastic cup.

The location was fabulous and the hotel built into the hillside maximised its use of space and the beauty of the landscape brilliantly. The range of exercise classes available and the extensive breakfast menu was icing on a very lovely cake.

Mosquitos were plentiful - the only negative

Absolutamente todo. Es imposible encontrarle un defecto a este hotel, a su staff maravillosamente cálido, a sus instalaciones perfectas, a su entorno natural único.

Nada

Relaxed high quality classes, delicious food, gorgeous views, lovely staff and great accommodation. All together a very relaxing barefoot-style holiday.

Too short a trip. Hardly left the hotel (so glad we at least did an e-bike tour and kayak trip)