Welcomhotel by ITC Hotels, Pine N Peak, Pahalgam

Absolutely everything about the hotel is excellent. But the best are the staff, and every one of them.

There was nothing particularly memorable about the property that stood out positively during my stay.

Unfortunately, my stay was not satisfactory. The service quality did not match the standards promised, and my concerns were not adequately addressed. As a result, I was forced to seek a chargeback through my payment provider. I hope the hotel improves its customer service and guest experience in the future.

Location was wonderful. The property is well maintained and clean. The staff was very warm and welcoming. Especially , Shoib at the front desk, who made extra effort to make my young kid feel comfortable. he went an extra mile for him and took him horse riding too. My son said he made a friend and while leaving also drew for him. The picnic they arranged was wonderful.

Extremely helpful and courteous staff. Go out of the way to make every guest feel special.The GM also regularly interacted with all guests. During our stay also had the pleasure of meeting the owner, Mr Burza.

The hotel has a regular shuttle to another resort on the riverside, a sister property called Heevan hotel. However, would be nice if there could be a regular shuttle to the market, which is quite a distance from the hotel.

Exceptionally beautiful and amazing property, one of the best in Kashmir and in India. 1000% percent excellent hospitality by entire staff. Would like to thank all of them for their unhindered services. Especially Sohaib front desk, Shabbir, even the staff at the entrance were so welcoming. Will surely come back again.

None to mention

Location, hospitality

Lovely property, with nice gardens and great views. Good food choices for the buffet breakfast and dinner - didn't have lunch there