Sapphire Boutique Hotel

Breakfast is fine, it’s very clean. Staff seems to be fine.

Size of the room is very small.

Location

Need improvement...

Overall wonderful experience. Little bit dust were there in the room here and there. But the staff cleaned them on request.

The management is very rude & even after I requested them to waive my charges or a date change they have charged me for the stay which I have not stayed with them.

Overall value for money

Bed linen could be better

Good ambient at reception with krishna status

room is not spacious

Food was yummy. Location was very good

Bed sheets and bed were totally dirty. I took a video and called the reception to change all linens.

Staff very courteous & client orientated. During check in, a bellhop offered me a bottle of water. I discovered some mould on the wall paper, false ceiling of bathroom not properly assembled, dirt on door behind bathroom, so I sent the photos to the front counter. I was offered to change room, but could not be bothered, for I am a back packer, my expectation is not that high. I only expected the staff to fix the problem after I had checked out. The houskeeping manager arrived with his staff & fix all the problems for me. He personally wiped off the mould on the wall paper. They also sent me a fruit basket as a sign of goodwill. I was very impressed with their standard of service. The slight defect in the room was more than covered by the hospitality of the hotel staff. I am very impressed.

Nothing

The hotel is at the great location. However if anyone is coming there as tourist then I want them to know that there's not any tourist spots near by. You'll have to go to the town side. The breakfast and the staff was good. The food is amazing there. However i feel the staff can be more professional with their body languages, while dealing with people. It's not enough to speak in a formal manner but to act also. A person's body language says alot.

They gave me the room which was not clean deeply. By saying this, I mean, dust was all over the furnitures. However after complaining, they changed the room. But still it was same and slightly better. I really expect my room to be ready before the check-in time. Or if I have requested for early check-in, which I did. The given room felt like, it was closed for months. Which was not expected at all.