HOTEL BLUEMOON

The hotel has opened its doors since a year and hence the furniture and infrastructure was well kept. However, my recent stay left me with mixed feelings. While there were some negative aspects, overall, it was an okay experience. The hotel's location was convenient, and the room was spacious and bright. The AC cooling was spectacular and it managed to cool the room down quickly. The staff at breakfast area, especially Murugesan, was very welcoming and went beyond his way to make sure we ate well. The spread was very mediocre but the attentive staff and quick serving straight from the kitchen made up for it. Even though there were some issues regarding the room selection, Muthukumar from reception desk offered us with a good upgrade for a very nominal price. If you're looking for a comfortable room to stay the night with good AC, don't look elsewhere!

The biggest issue I encountered was with the staff. They seemed untrained and inexperienced. They struggled to address my concerns and questions effectively. It was clear that they could benefit from more comprehensive training to improve their professionalism and guest service skills. For example, while I was staying there for about five nights, every time I had to request for ice cubes, and within 1030PM or something of this sort. I couldn't return back to my room by 10:30 one night and when asked for ice cubes, the staff simply shrugged off by saying that I didn't inform them prior. The breakfast offered was mediocre, and the dining area lacked ambiance. It would be great if the hotel could work on enhancing the breakfast spread. Other disappointing experience was about the stains found in chairs and sofas. I happened to stay in a total of three different rooms during my entire stay and the staff just didn't seem to care about big stains found in the chairs while checking us in. I had to request for one of the chairs to be changed. In conclusion, my stay at this hotel was satisfactory as it helped tick boxes for my basic requirements - room with AC and good bed, close to KTC Nagar. I happened to have a brief chat with the newly appointed Hotel Manager - Nixon and I hope with his experience and expertise, he brings about some good improvements in staff training and the quality of their services. It has a great potential to provide a more enjoyable experience for its guests.

Everything was nice

Nothing

breakfast was good, staffs are ok

Hot water not there don't know reason, water pressure was good , bed can be fresh than what was provided

They have good attitude- Especilly the guy in Breakfast - all alone was amazed to see his enthusiasm to make us happy

Not certainly Value for money -Pillows they provide is huge in size - have never used something like this - Got neck pain - Reception - Has huge time lag- Not mistake of the staff - They are understaffed - In a suit - instead of the balconcy they could have provided additional toilet - Which is essential rather a balcony - you cant use otherwise