Goma Serena Hotel

Pleasant room atmosphere with all you need for your tea and coffee in the room, hygiene and bathroom accessories etc. Breakfasts in the hotel remain to be brilliant and other food in the hotel restaurant is also good.

Feels like slightly run down hotel by now, yet still exaggerated in pricing for a night, even for Serena hotels, which is ruining the experience. We stayed for the second time after a 2,5 year break and again were not satisfied. For 315 USD a night and having the need to change the room in the middle of the night because of a loud air exit or something, is ridiculous. (The first time it was a broken moskito net to the balcony and a very loud AC ventilator that had probably similar installation or maintenance issue). Staff acted as if we are those who want too much luxury or are making something up, sent a mechanic who did not come… after two calls and no solution we had to go down to the reception. After again some not very friendly approach from the manager, we got a new and normally quiet room. Also, the minibar in the room was empty. Its just a sign of low value for that money and such things should not be a standard for the hotel chain.

the breakfast was perfect for me.

Breakfast, location, the big room and all facilities.

They don't have more TV Channels.

Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.

Not everyone of the staff is on the same level of friendliness. But that is a complaint on an already high level.

The calm and the serenity of the location

The service

most of the workers are very friendly and polite and so helpful

I can say i did like every thing about the property