Holiday Inn Rugby-Northampton M1 Jct18 by IHG

The hotel was well presented, the reception staff were friendly.

My children and myself were using the pool, and when I got out, I was drying the swim shorts and the member of staff approached me and said she had a complaint of my children throwing a small inflatable ball close to other people. This wasn't the case as I was in the pool with them. She said that my children might not be able to come back to use the facilities.

Staff very welcoming but not enough on duty. Bedroom and bathroom immaculate.

Food was absolutely awful. My friend who I meet up with every year either staying at M6 Junction 2 or Crick, we chose Crick this year. Pate came already spread thinly on half cooked toast, chicken caesar salad was in the smallest bowl I have ever seen and the chicken tikka masala was inedible. The waiter took one look at it and offered a full refund straight away. Check out next morning - one receptionist who was serving teas/coffees and stacking cups, had to wait at least 10 minutes to check out. A very disappointing stay, next year we will return to Coventry I am afraid.

Very comfortable and everything was immaculate

Been disabled the walk to the room was a little tiring Early check in around 11am to midday would have been perfect for us Mix up with evening meal menu but was sorted out very quickly thankyou

The Pool

Not enough staff, had to go and find the restaurant staff to order food, then they forgot to serve it. Best not eat there

Nice and clean hotel.

We had room booked for 2 adults and child,when we checked in sofa bed for child was not done so I went back to reception to inform and she confirmed it will be done asap.We then headed out and just let receptionist know that we will return very late.When we returned sofa bed was still not done and it was 1am, thankfully there was night porter who was very nice, apologized multiple times and bed was done immediately.

It was very good and everyone was so nice

N/A

We would like to thank the entire hotel team for making our stay so enjoyable. The staff were very friendly and welcoming throughout our visit. A special thank you to Anna, who was incredibly helpful and did her very best to make sure my children were comfortable and slept well during the night. We would also like to thank the lady at the reception and the gentleman at the bar. They were both excellent, professional, and very kind. A big thank you to the chef as well for the delicious food. I would happily return just to enjoy the tasty, spicy pizza again! We truly appreciated all the help, care, and excellent service we received. The whole team did a fantastic job, and we felt very welcome throughout our stay. We will definitely be returning and would highly recommend this hotel to others.

The only thing I didn't like about this hotel was having to leave!

breakfast delicious, pool lovely temperature, staff was brilliant. We left

Location was good

Staff were understaffed so had to wait on various occasions