Graha Petulu Ubud by GenuineHost

Staff was very courteous and always quick to address concerns. Room was pretty spacious.

Pool and rooms weren't cleaned daily. Food options throughout the day are limited except breakfast.

The staff was very welcoming! They have 24hrs staff available which was amazing.

The shower heater can be improved.

The room was spacious and the airconditioning was good. The room was clean!

For a 4 star hotel it was a bit disappointing - One day I had no warm water in the shower - The smell in the bathroom was awful (very chemical smell) - At night there was a really annoying noise it sounded like there were rats or mouses in the ceiling so that didn’t feel very save (animal noises but don’t know which animal exactly because I didn’t see)

The place is far from the center and the street to get there is very busy. The facility were poorly maintained, the area around the pool was not maintained at all. The room wasn’t very clean, there were dead bugs on the net of bed and the air conditioning motor was right a side of the bed so impossible to keep it on while sleeping. A lot of rooster around.