HOTEL CUORE Kyoto Shijo Omiya

Good location

Pillow, was very uncomfortable, affected our sleep. Bed was hard. Kettle given but no tea bags or coffee provided.

The location was near subway somewhat convenient

The property was not very clean. Staff did not ever even switch towels out during our stay. Our luggage transport was missed because staff was out for lunch for a long time. (There was only one working staff the whole day) severely understaffed & staff was not at the desk many times we came to the front desk. There were times they just hid in the staff room and the bell wasn’t working. On top of that the attitude of service was terrible. The girl was giving us attitude about our missed luggage even though they were on lunch & caused it to be missed. They also wouldn’t provide change for the delivery service. When we were checking out we arrived 10 min after checkout(was an subway accident we went on the wrong subway). However we had everything packed already so we told the staff we’re going to get our stuff and come down right after. And she said if we are 15 min past 11 we’ll get charged. So we went up and got the luggage and while I went to drop off the key my boyfriend was bringing the luggage down and the front desk worker came from behind the desk and watched me because I tried to Go back up to help him.

Le look était très chouette, les Onsen supers

L’absence de fenêtre

Good location away from the chaos but still easy access to transport. Room was a decent size and liked having the bath house available on property.

Beds were extremely firm and not comfortable for our preference. Rooms were not very sound proof. No card required to get up the lift, didn’t feel too secure. Staff weren’t overly friendly but helpful when asked.

Easy to access, everything you need and clean

Not huge rooms but the beds are large (even the single beds)

ベッドにホコリや糸くずが付いていた。 パジャマを借りたがボタンが緩く、どうしても前が前回になるので使えなかった。