Aura One Hotel

Should be max 1 star. Photos are not as per the reality. Bed sheets & Mattress are old, not comfortable at all. No daily cleaning. Had to change the hotel.

Poor

Everything

Very comfortable. Value for money. Good location

Apart from the location and proximity to Lulu Mall- Kochi, rest of the things are just a turndown. A big no for married couple who are looking for an affordable stay in kochi, my personal opinion is don’t choose this one.

I landed bit early in Kochi Airport and called this Hotel if there is a possibility for early check-in if rooms are available as a goodwill gesture, they said it will be chargeable extra to the already agreed price. Early check cost they charged me was ₹1500/-. Also another big issue and hassle I faced while doing the registration was they asked for full payment in advance for my stay. I asked them you can block the amount and charge during the checkout as it is a procedure in any decent hotels in India or abroad, they said they can’t do that and would charge all-in in advance. The room that was provided looked different from what is shown on website, bathroom doors are either broken or damaged. Only 2 complimentary bottles of water was kept in our entire stay. So my point to them was in case we didn’t like the stay, and would like to do early checkout then I am paying unnecessarily extra and to this the front office staff didn’t had any answers. I found this hotel not very customer friendly and following certain rules which some age old lodge in 70s and 80s use to have in small rural Kerala. The whole stay experience was bad for me and my wife who had come on a short leisure trip to places around Kochi.