Hotel Bellevue - Traditional Swiss Hideaway

Excellent

Nothing

THE VIEW! You really could just stay there and enjoy the best view in Wengen from the balcony. The food is excellent. Judy runs a great hotel. Meets all your needs. It is also a very quiet location away from the crowds.

Excellent service from Judy and her team. The view is magnificent.

Breakfast was excellent with so many different choices and dinner was also wonderful 😊

While the view from this hotel is quite nice, I must say the service was extremely disappointing — in fact, it was the worst I have experienced in all the hotels I’ve stayed at across Europe. First of all, the hotel claimed in their email that it was 700 meters from the train station. However, it took us nearly 15 minutes to walk there with our luggage, and the directions were not clear at all. The 700 meters must have been a straight-line distance, not the actual walking path. When we mentioned this to the front desk staff — simply stating that it felt farther than expected — we were abruptly cut off and told, “Well, why didn’t you call us to pick you up?” with no concern shown at all. Instead of understanding or assistance, we were met with blame. Second, we asked the front desk for some hot water to make instant noodles, as there was no kettle in the room. We were told very sternly that we were not allowed to prepare noodles at the reception area, even though we had no intention of eating there. We just wanted to fill the cup with hot water and leave. The staff insisted — quite aggressively — that we take the kettle upstairs, pour the water there, and bring the kettle back down. The entire interaction was unpleasant and unfriendly. The only redeeming quality of this hotel is the view. But in terms of service and hospitality, it was a very disappointing experience.

Everything great,amazing location!