Glendale Hotel

Late Check-in

Where to begin? Unfortunately, our experience with this hotel was far from satisfactory. The first room we stayed in was extremely hot, with no proper ventilation apart from a window that opened directly above the property’s HVAC system — which emitted hot air and only made the room more uncomfortable. One of the bedside lamps wasn’t functioning due to a blown bulb. Additionally, the room had visible marks and stains on the walls, floors, and furniture, giving a generally unclean impression. The bathroom presented a clear safety hazard: it required stepping over a high-sided bathtub with no grab rail to assist entry or exit — a significant concern, particularly for those with mobility issues. The Wi-Fi signal was weak at best, and the television signal was so poor and erratic that relaxing in the room became impossible. After raising our concerns with the manager on the first night, we were given a fan and offered the option of relocating to a family room at the back of the property, which we would all have to share. Unfortunately, the new room had its own issues. There were visible stains on the walls and ceiling, exposed wiring on the bathroom light, and a motion sensor light that turned off every 10 seconds — making it virtually impossible to bathe or use the bathroom comfortably. The manual switch was placed so high that my wife and daughter couldn’t reach it. There was also a clear trip hazard at the entrance to the bathroom, where the floor was raised about an inch higher than the bedroom floor, posing a danger in low lighting. Despite the multiple issues across both rooms, no compensation or refund was offered for the inconvenience and discomfort we experienced. While the staff did attempt to assist us, the overall condition of the property, safety risks, and lack of follow-through in addressing guest concerns made for a very disappointing stay. This hotel is in urgent need of maintenance and a review of its guest service policies.

Great stay here stayed for a golf tournament. Considering where it was in town no issue with noise. Food was Italian style cooked fantastic and catered for my dietary requirements. Staff were great always checking if everything was ok and too standard. Will 100% recommend and hopefully be back in the future.

The rooms were lovely. Beds comfortable and everything was clean

The breakfast, sorry. Bacon wasn't crispy at all, and the beans were disgusting 😔. It was like raw colour (bacon). The only other thing was we were not asked if we wanted brown or white bread for toast. So we had brown, which I would never have chosen. I dont think it was worth £12.50 each.

Excellent location, a 5 min walk from Penarth station with regular train service to Cardiff taking approx 12 mins. It is a large late Victorian property with many original features including a stunning Minton tiled floor in the entrance hall. I was met by the owner on my arrival who was very friendly and helpful. By the side of the hotel is a pathway that leads to the seafront through a wooded area. A walk along the pier and front I would recommend !

The shower curtain around the bath ...but everything else was excellent and great value for money !

A simple room. Very clean. Good air con. Bathroom facilities were good. Very close to the airport and easy to find. Just a 5 minute walk.

Unfortunate to visit during the June heatwave as my allocated room was on the third (top) floor and it was boiling. There was an ineffective ceiling fan but it was impossible to get comfortable. I had to leave after one sleepless night. One power point was broken and there was a lack of long hanging space. Effective shower, kettle and hairdryer. Small television, but the picture kept buffering and pixelating - possibly due to the heatwave? Very poor internet connection - had to piggyback my mobile phone. Positives are the excellent location and quality of on-site restaurant. Beware when booking, as I was expecting inclusive breakfast but was asked to pay an extra £15. I hope this is a balanced report, and that some of the problems were due to climatic conditions.

One very slight moan; most of the TV channels were not available. I did report this but no one came to fix it or replace the set.