Modala Beach Resort

Die Massagen im Spa waren super.

Der Service beim Frühstück. Also in einem 5 Sterne Hotel morgens beim Frühstück einen Cappuccino extra zu berechnen ist dreist. Dann wurde an einem Tag Kamillentee serviert am nächsten wurde behauptet es gäbe nur schwarzen oder grünen Tee. Die Liegen sind unbequem. Reparatur im Zimmer und am Pool. Gym sehr einfach (paar Hanteln und paar cardio Geräte). Handtücher haben gefehlt. Wer europäische 5 Sterne erwartet wird enttäuscht. 4 Sterne sind eher das Level.

Overall i was very satisfied with our stay including the day access that we availed for our relatives who came for a visit. The foods were amazingly delicious, from lunch to breakfast, I couldn’t say any bad review about it! Kudos to the chef and the very lovely, accomodating and friendly F&B staff.

The front desk staff forgot to tell us about the free photoshoot and did not give us the card(coupon, whatever). I asked about it only when I saw a lot of guests having photoshoot around the hotel and I only found out when we were about to check out(an hour before). I requested for only one shot (photo) since we were already leaving and it doesn’t make sense if we will have the whole 30minutes photoshoot when we are about to check out. The photographer declined our request even though it is not our fault we weren’t informed about it in the first place. I just don’t see any sense when it is complimentary but not really complimentary? Whatever! We even told them we have family in Panglao who can pick the printed photo. But anyway. Whatever! Another thing, no communication between the staff about the day access complimentary shoot with the horse photo (something). The horse in-charge is saying we need to pay when in fact it is stated that we get a complimentary photo with the horse when we have day-pass or access. (We have 7 of them who did not stay overnight) we did not ask for a horse riding but a photo. It was easy to understand. But yeah, i insisted to take a photo and they seemed pissed and unhappy about it like wth. I just don’t know if they handle their guests differently when they are foreigners though. Well we have foreign passports but still look Filipinos. What would we expect with people from PH. It is not the first time we experienced discrimination in our own country. Pinoys are pinoys by blood. Some are nice, some are defo not!

Everything! From checking in to the pool, restaurant to checking out. Less crowded, exactly what I wanted.

第一晚到的時候浴室浴缸的水龍頭開了就掉了，明顯賭一個客人會不會泡澡的概念 導致浴室積水 礙於太晚修繕的部門無法當下處理好，請飯店將積水、地面擦乾即可，等工作人員後，準備使用時發現髒污的毛巾直接留在裡面 還必須再一次跟櫃檯反應才收走

Beachfront and the restaurant.

No microwave to heat up food for snacks.