Hotel Machos Mahahual

There was no breakfast included with my room. There was NO pool available even though there were photos of a pool on website. My room was very basic but it was clean, had a tiny balcony overlooking the street, but was at the very end of the malecon with nothing much around. I really enjoyed my interactions with the staff who were very friendly and helpful.

As with the entire coast of Quintana Roo the sargasso weed was very much a problem in Mahahual. Our hotel staff did a good job of cleaning it daily but the smell could become quite strong at times. Our hotel was very quiet but became noisy and crowed on the days the cruise ship passengers arrived. However you understood this was the bread and butter for the hotel and staff so I just tried to stay away during those times. I wish my room had been a little more comfortable with perhaps a small table or chair as I was there for an entire week.

nothing really

Room incredibly small, no safe in room, no strong lock on door, bathroom you could barely turn around in, near kitchen could smell the cooking, Street noise, beach small & filled with Sargazo ( seaweed), sliding glass door to balcony lock did not work

Right on the beach, nice little beach bar to hangout at, staff was very nice! They allowed us to check in early and the room had a nice little balcony. Room was comfortable and a good value.

Room was a little dirty and full of deodorizers.

The outdoor area was nicely setup and had a fun look and feel. The room had a/c and hot water, which were functioning. The location was fine, at the end of the malecón, away from the crazy cruise ship chaos that descends on the town.

The room was quite tidy and beds clean, but the bathroom door had splatter on it, and a sticker on the door that someone stuck on there from a new piece of clothing that they removed and left on the door. The bathroom was very small to move around in. Watch your head when you sit on the toilet! The staff didn’t seem very attentive. We moved some beach chairs into the shade as only the tables had shade. We left for a walk and they were moved back. When we came back we asked if we could set up the chairs again and we were told a large group of 30 people was coming, but no one came! And there was no one else even using any chairs or tables at the time. We were a bit surprised that they didn’t want to accommodate the only customer using the space!

The property had a nice view and decent bird watching.

The room had a layer of sand when we entered it, one of the two beds was extremely creaky each time the sleeper rolled over, and the beach was pretty slimy and not great for swimming.

Location is quite during the day and right at the beach. Very comfy matress, nice seating area with sea view from the restaurant. Free drinking water available.

The room floor wasn't clean. There was still the waste from former guests laying around. If you have a room towards the street it can be very noisy during the night and early morning due to a lot of traffic. No internet available in 2nd floor rooms.

They allowed us check-in a bit earlier than expected. Free water. Working wifi.

There is very little concern for guests and the staff seems to be missing on a regular basis. For instance, I had to help a new arriving guest who was completely lost since no staff was in the reception, even though he actually called out for help. I untimely led this guest to a staff member who helped him check in, but this is not exactly my job. The staff was unable (or uninterested) in providing help when we asked for information on what to do nearby. It is also clear that they prioritize cruise passengers passing by the hotel over guests of the actual hotel; for example, I asked for a beer and it took over one hour to get it, while cruise passengers who arrived and ordered after me, were served first. This is also something we have experienced in restaurants around Mahahual, but it is still not acceptable. The pier and the hammocks are not typically usable/available most of the time since they put massage beds there, meaning you cannot use them most of the time. The hotel could use with an update. On the left side of the beach (on the supposed hotel car park), there is a trash pile and sargazo, which seems to be there for a while. Water in their beach is still full of seaweed - which was unexpected since I called in advance and asked if they were still suffering from it and they said absolutely not, since it was not the season. In a nutshell: the quality of the accommodation, staff and the overall experience is not aligned with or worth the price.