THE Waterloo Arms Hotel

Not much

No good available website shows food property run down and dirts

This was an older building, interesting and sympathetically maintained, our room was absolutely charming and very comfortable. The bar was very friendly, we had a very enjoyable evening chatting there. It is dog friendly, and our dog had a great time meeting people. I liked the self service model on which it was run. Once we collected our keys to the room and the back door, we could come and go as we pleased.... Very useful with a dog! In the morning, we simply helped ourselves to breakfast, before packing up, dropping our keys in the bowl and setting off. We should have checked about meals beforehand;they weren't serving meals that weekend (possibly as we were the only people staying). There were places nearby that would deliver, but as I have multiple allergies this was too complicated and because we'd had a drink, we couldn't go further afield. It wasn't a great issue, we'd had lunch earlier, and we had food in the car, so we had a picnic in our room. But all in all we had a lovely, peaceful stay in beautiful surroundings only a step away! Thank you, Waterloo Arms

It was quite

The hotel had ceased to be a hotel and was nothing like the description on the web site.

Shower pressure was good.

The room was dirty, with cobwebs and a greasy smear on the wall. Breakfast was grim. Room was noisy. Pub claims on its website that it does food, but there was no food at all. The TV in the room didn't work, no channels available at all. All in all, pretty poor.

There was nothing to like about this establishment. The pictures on Booking.com must have been taken years ago. The outside is run down and dirty, full of weeds. The windows are filthy dirty. The inside was the same, very dirty.

The place is in need of a deep clean and renovation. Fridge was dirty, then told that the fridge didn't work and there was one tucked away in a dark tiny room next to the kitchen. No Wifi, no TV working. It smells mouldy and damp. I took pictures of this mess. The Host Ann was very difficult to contact. She said she left her name and phone no. in a book on the worktop, but she didn't. When I managed to get her phone number she would not speak to me. I spoke to her husband and asked him for a full refund of £490.

Cosy bar down stairs

Room and bedding were a bit tired for the price

Convenient location

Not very clean No staff available Poor standard of furnishings

When I arrived at 7:45pm place was closed. Tried phoning, email & messaging site. No answer to either so had to make alternative arrangements at 10pm.

This was my third stay at The Waterloo Arms, I have previously really enjoyed staying here, but I was left really disappointed this time round. Staff were cheerful and friendly, but they informed me they were just covering as a favour.

Apparently management changed in January, and they no longer have a Chef so the restaurant was not open and they don't do a cooked breakfast anymore. Despite this there were still menus for the restaurant left in the room. When we checked in we received an envelope with some bits of information about our stay; it said there would be a continental breakfast, but didn't mention when breakfast started. Unfortunately the breakfast room was locked when we went downstairs to try and get breakfast at 8 o'clock. All in all really disappointed, as previously the establishment was great. I'm especially disappointed, because my previous stays have been so good, but this time it was rubbish.