Norton House Hotel & Spa, Edinburgh

Stunning

Rooms spacious and clean. Staff friendly.

Norton House Hotel provided a green, picturesque oasis of calm on the outskirts of Edinburgh. Our room was elegant and comfortable, the food was delicious (highly recommend the Caesar salad and the haggis), and the staff were very helpful and polite (for example, between us checking in and learning the EV charger was down, to actually getting into our room, reception checked out whether an alternative charger was available at the park and ride and rang the room to tell us). The spa was also very good.

While our room was lovely, we did find the en suite a bit pokey and getting in and out of the bath was a bit of a squeeze. The hot water did go down one evening too, which wasn’t ideal.

Waren leider nur eine Tag hier, jedoch ist dieses Hotel sehr schön und Sauber. Das Frühstück ist Englisch und das Spa ist einen kleinen Fussweg entfernt. (Lohnt sich auf jeden Fall).

Three days long, a staff (lady with glasses) would ask for my surname before breakfast, and every single day she forgot to give me the breakfast menu. As a result, I kept eating the same scrambled eggs and tomatoes, thinking that the hotel simply offered a very limited and repetitive breakfast. On the last day of my stay, I discovered that other guests were actually ordering from a separate menu. When I expressed my disappointment, the staff member's only response was, "oh no!!" and no attempt to apology. This experience negatively affected my overall impression of the hotel and significantly reduced my willingness to stay here again in the future.

Three days long, a staff (lady with glasses) would ask for my surname before breakfast, and every single day she forgot to give me the breakfast menu. As a result, I kept eating the same scrambled eggs and tomatoes, thinking that the hotel simply offered a very limited and repetitive breakfast. On the last day of my stay, I discovered that other guests were actually ordering from a separate menu. When I expressed my disappointment, the staff member's only response was, "oh no!!" and no attempt to apology. This experience negatively affected my overall impression of the hotel and significantly reduced my willingness to stay here again in the future.

Proche de l'aéroport, chambre assez grande, déco correcte pour la chambre.

Le restaurant : pièce sombre, sale, à la déco triste. Nous sommes restés deux jours et nous avons dîné ailleurs le 2ème soir ce qui n'était pas prévu. Hôtel très grand avec des escaliers sans ascenseur. Pas évident avec des grosses valises. Pas de sèche cheveux dans la sdb.