The Avatar Hotel & Convention

Centrally located, close to shopping center. Staff were very courteous and good. Breakfast was excellent.

Location

I visited the hotel and requested a room in order to change quickly before returning at the time of my reservation. I was charged 15,000 INR for an early check-in, which in reality amounted to only five minutes needed to change. Later, after finishing my meeting and returning to the hotel, I took a shower and, upon stepping out, realized there were neither towels nor a hair dryer in the room. I informed the staff, and it took them 30 minutes to bring clean towels and a hair dryer. While the towels were clean, the hair dryer was extremely dirty. Upon departure, I settled my bill and paid for everything I had consumed from the minibar and in the room. However, the following day, the hotel contacted me claiming that a drink had not been included in the bill, despite the fact that, at the time of payment, I was told it was already covered. They are now requesting an additional transfer. After all the inconveniences caused during my stay, it is unacceptable that the hotel could not extend even a small courtesy to the client. Instead, they have gone as far as to suggest through WhatsApp that I was the one causing the inconvenience. This is simply unreasonable. I will not be returning to this hotel, and I strongly advise others not to stay here either.