Lennard House

Accessible and friendly staff. Easy to get in touch and get help Plenty of parking Very clean Good shower

Paper thin walls and a bit of a labyrinth Not accessible building No way to raise issues when your neighbors is incredibly loud Definitely needs a new mattress.

it’s very old, it need an urgent renovation

I like the location and the efficient WiFi.

Lack of working desk and chair in room

Quiet road, friendly staff, independence to look after myself, mainly quiet. Clean and comfortable with microwave, toaster, fridge, kettle. Coffee, tea bags, sugar, milk and biscuits.

Could do with coat hooks, toilet roll holder, shower room door squeaked.

Nothing

Ride hosts who wasn’t there dirty smelling room cable coming out of the wall mould on the ceiling the door and the fridge coffee was stuck to the bottom of the jar no toilet roll refused to stay the second night and stay out as late as possible as it was that bad

Location was ok.

Please note the owner’s bullying response after my first negative review. I also received abuses by email and messages. Seems anyone who does not give positive reviews gets told off as records show. It’s also against the law to put guests full name in his response which he does to intimidate I had to ask mine to be edited. Guest reviews help others to make better decisions and indeed travel market places like Booking.com to place guests in decent accommodation etc, not to be blamed. Reviews should be honest and precise. Despite abuses as I received from Lennard House and claims of lying, the photos I took speak for themselves. If not on here please see them on Lennard House reviews on Google. The owner claims my review is about freebies/free night. Indeed, Booking.com offered some form of compensation credit but I have not accepted. I do not blame them and they have been understanding about my experience. For me it’s not about money. It’s about honesty , principals and morals. Claiming that I was rude to his member of staff, is sad victim blaming/excuse. We were three when we spoke to her, a nice lady who seems trapped in his web of customer deceit. I criticised the room not her. The room I was booked for £102.00 was not worth more than £35. It was a box I could touch the toilet seat from my tiny single bed. There was a kettle, sugar and tea sachets with no spoon/stirring stick no cup or glass for water. There was a very strong smell and no fan on the hottest day. I was told if I wanted a dustbin it was at the back of the property. There was no one in the property and and sadly it was too late as the whole of Folkestone was sold out. Guests are given the key to the front door and their room. Quite unorthodox. An apology would have done. To help guests not to blame travel agencies, guest should write honest reviews. Dino’s attitude and abuses will harm his business not me.

Big room, clean and close to the centre. Very warm atmosphere. Parking in the back. Host very helpful, easy to communicate.

everything was perfect. Do not believe the bad reviews!!

dirty, hair everywhere from hygiene, terrible smelly, bed is terrible, bathroom was in the room, cheaply done