Best Western Plus Dunfermline Crossford Keavil House Hotel

Staff super helpful

It was all fine

The room. Food - good choice for meals and very good breakfast choice. Staff were pleasant and helpful. They moved us to another room, which was an upgrade at no extra cost.

Taps and plumbing in our first room were a problem, but we were moved to a better room along with their apologies

Location for knickhill race circuit. The spa facilities.

Hotel.is very dated Rooms even more so. Our room the furniture was all sticky. The bathroom didnt smell like had been cleaned. The taps were loose on the sink. The food was awful. We both had beef burger £20 each for a crispy burned burger.some lettuce. And a few chips. No mayonnaise was available when I asked. Breakfast was even worse. Trays in the buffet were lying empty or with dregs of stale food.

Food portion's were good and so was the food, good leisure facilities.

My room was right above a boiler room and I was told it would go off at 10 but it didn’t it lasted all night and it was extremely loud that I couldn’t get to sleep, I phoned twice at midnight and no one answered and they claim it to be a 24 hour reception. However I’m guessing not all rooms have a boiler room above them so other from that the room was nice.

Staff friendly, homely feel

TV, heating and cold tap didn't work

No issues at all , everything was good,just not enough time tor us all the facilities

La antigua casona donde esta emplazado el hotel y los jardines.

Habitación sucia, nos tuvimos que cambiar porque el baño olía a desagüe y la tina estaba llena de pelos. El restaurant del hotel colapsó por una boda simultanea y tardamos dos horas y media en comer. Cuando nos trajeron la comida ya estaba fría. Instalaciones antiguas.

Big room with huge and comfortable bed. The wellness facilities are great and open until 9-10 pm.

The window was broken and sellotaped. The toilet didn't flash, so I had to go to the near reception toilet every time. The tv lost signal, so I couldn't watch it. The shower had barely pressure, only dripping, and took ages to wash my hair. No fridge in the room. There was no room service in two days, I had rubbish piled up smelling in the corner of my room. They accommodated a wedding, so one night I had to listen to the base of the music till late.